Unit Description:
A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference.
Sodexo is seeking a dynamic Patient Experience Manager for MedStar Franklin Square Medical Center located in Baltimore, Maryland. MedStar Franklin Square Medical Center, a member of MedStar Health, is a hospital located in the Rosedale area of eastern Baltimore County, Maryland. It is the third largest hospital in Maryland; with more than 3,500 employees, it is one of the largest employers in Baltimore County.
The Patient Experience Manager will provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. Patient Experience Manager will have positional line of authority with hourly associates (team of 20). The position will have the responsibly for in the moment coaching and counseling, associate training and development, and ensure associates are delivering on the patient experience. All candidates need to have previous leadership experience. Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential.
Responsibilities will also include:
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Rounding with existing patients, families, and Nursing personnel
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Collaboration with hospital clinical and administrative leadership
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Collecting, organizing, and trending data
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Communicating findings with both Nutrition Services and interdisciplinary teams
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Networking with other hospitals to identify best practices
Reporting to the General Manager, the ideal candidate will:
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Be responsible for informing patients about our Patient Transport program
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Work closely with the Clinical Nutrition, Environmental Service and Transport Service teams on quality improvement initiatives
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Act as the liaison between the dietitians, nurse managers, ES managers and other ancillary staff
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Work with the other Sodexo Managers with the goal of enhancing the patient experience
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Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
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Demonstrate excellent communication and customer service skills
Learn more about Medstar Harbor Hospital Here
Is this opportunity right for you? We are looking for candidates who have:
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excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
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passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
- knowledge of nutrition and specialized diets;
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experience with oversight of diet offices; and/or
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strong management skills, preferably in health care
Learn more about Sodexo’s Benefits
Not the job for you?
We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.
Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination
Position Summary:
Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.
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Rounding with existing patients, families, and Nursing personnel in facility
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Collaboration with hospital clinical and administrative leadership
-
Collecting, organizing, and trending data
-
Communicating findings with both Nutrition Services and interdisciplinary teams
-
Networking with other hospitals to identify best practices
Qualifications & Requirements:
Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.