Senior Technical Support Manager

Unit Description

Are you a strategic, innovative facilities leader ready to help clients optimize their business.

Sodexo Energy and Resource is seeking a Senior Technical Support Manager for a prominent Oil and Gas Client in Houston, TX.

Are you the One?

We are seeking an energetic facilities operations Technical Support Manager with critical systems experience in data center maintenance to serve as a technical resource for additional facilities in all areas of mechanical, electrical, and plumbing (MEP) systems. The position will help ensure overall availability and reliability to meet or exceed defined service levels of operations. The Technical Support Manager will assist in maintaining high reliability and performance while keeping operating costs in facilities at a minimum.This role will coordinate with operations leadership, Engineers, Design, and & Construction firms, as well as critical client stakeholders. The Technical Support Manager will support additional Critical Systems in Office Spaces, Technical Centers/Laboratories as well as Refineries/Industrial facilities. This position will work primarily in an office environment but will support field operations throughout the client’s portfolio.

Is this opportunity right for you? We are looking for candidates who:

• have experience managing multiple locations or business segments
• can build and foster relationships across Sodexo internally to promote comprehensive solution offerings
• can develop exceptional client relations and ensure the facility’s product offerings/solutions align with client needs
• drive solutions that optimize the current business portfolio
• play a key role in and support the succession planning and development of key personnel within the area of responsibility
• ensure the organization’s brand reputation
• lead and motivate the management and Operations teams, inspiring strategic direction
• secure and/or deploy resources
• cultivate relationships with clients and other teams within Sodexo

The successful candidate will:

• Be able to ensure consistency in the application, development, and implementation, of policies and procedures for the maintenance and operational up-time of all facility (MEP) critical systems.   Document compliance with those policies and procedures.
• Have proven Data Center Engineering Experience
• Have experience with root cause analysis and troubleshooting/problem-solving
• Be able to read and understand schematics, wiring diagrams, and building drawings
• Possess the ability to share knowledge and train peers
• Be able to prioritize in a complex, fast-paced environment
• Have strong verbal and written communication skills, technical writing or business justifications (white paper experience)
• Experience managing diverse teams and other managers.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you? At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, and Senior Living locations across the United States. Continue your search for Facilities Management jobs.

Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Supports product/products District Managers through the successful dissemination of technical systems, programs, and products.  

Key Duties-Day to day leadership support of successful dissemination of technical systems, programs, and products of the brand

- Provides innovative solutions to our clients that deliver cost and quality solutions. 

- Interprets relevant Sodexo policy and procedures and makes frequent business decisions, often without the benefit of direct guidance.

- Interfaces with all levels of staff, current and prospective clients, and vendors.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 years of experience in related fieldSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.