What are the responsibilities and job description for the Quality Specialist position at SoFi?
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at www.galileo-ft.com.
What you’ll do:
Monitor and evaluate a high volume of calls for compliance and customer service skills
Monitor the effectiveness and quality of incoming calls, as well as the effectiveness of training received on products, services, system applications, etc...
Determine weaknesses in performance and establish solutions to improve
Ensure compliance with company's quality systems
Identify process improvement opportunities
Review performance with Quality Team Supervisor
Generate and maintain feedback and coaching documentation
Offer daily feedback via verbal & written communication
Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center
Attend various trainings and develop relevant skills
Attend calibration call sessions
Ability to work and complete projects without supervision, self-motivated
Ability to communicate with discretion and professionalism, understanding when confidentiality is needed
Other tasks determined by business needs
What you’ll need:
Previous quality experience a plus
Excellent oral and written communication skills required
Must possess excellent planning and organizational skills
Excellent organizational skills and ability to handle multiple tasks under deadlines
Strong attention to detail, superior listening skills
Ability to work in team environment
A high school diploma or GED
Why you’ll love working here:
Galileo offers market competitive salaries. Each employee receives a generous bank of PTO each year as well as 11 paid holidays. Additionally, Galileo offers humanitarian PTO to each employee to participate in global volunteer projects as part of The Galileo Foundation. Did we mention reimbursement for applicable professional development including tuition and certifications? If you are looking for a leading edge technology environment with a positive and rewarding culture, join the Fintech revolution. Join Galileo!
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Galileo does not seek salary history information from job applicants.
