What are the responsibilities and job description for the Customer Care Professional II/ Admin/Clerical position at Softnice Inc?
Title : Customer Care Professional II/ Admin/Clerical
Location : Norcross, GA 30092
Duration : 06 Months Contract (Temp. to Perm.)
Shift Timings : (07:30:AM - 04:00:PM)
Job Description:
· Responsible for receipt and ownership of Customer issues and requests.
· Review, analyze and resolve customer inquiries in a first call or contact resolution.
· Responses should be timely and consistent and within established guidelines.
· Edit customers account information. Within established guidelines, makes decisions on ways to update the accounts that will ensure customer goals are being met. Interpret and answer customer questions and concerns.
· Review issues and/or needs, identify trends, and make decisions and recommendations on how to resolve issues. Set up and support customers with appropriate technology requirements. Lead and manage account changes such as inventory consolidations, establishing departments, including account maintenance and record classification projects. Receive and resolve customer invoice and billing related questions. -
· Generate proprietary customer reports such as activity reports and negative growth for Account Managers.
Job Types: Full-time, Contract
Salary: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- Signing bonus
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
