Salary Job Openings

Accounting Support Specialist

Software Solutions Integrated, LLC
Shelbyville, IL Full Time
POSTED ON 4/5/2024
Position Summary
  • Use problem solving skills to research and assist customers and SSI staff
  • Learn the integral operations of the Agvance suite of products
  • Train customers – a key element in providing a superior customer experience
  • Analyze business processes, reports and information
  • Participate in a variety of tasks including program testing and project assignments
Job Responsibilities
  • Investigate unfamiliar features of Agvance
  • Respond to customer inquiries related to various areas of Agvance
  • Log the resolution in customer tracking software with enough detail to be meaningful to others.
  • Log time associated with the inquiry in a timely manner
  • Customer inquiries can vary in difficulty and sometimes require research and testing of the
functionality of Agvance
  • Review of regulations regarding governing activities in the customer’s region of the county is
sometimes necessary
  • User training is a key element in providing a superior customer experience. Training may occur in
our SSI training facility, at the customer site or remotely via the Internet.
  • Escalate calls to appropriate resources as needed
  • Senior members of this staff serve as mentors and high-level resource to less experienced team
members.
  • Learn the integral operation of the Agvance modules/features
Experience / Skills Required
  • High level of Accounting Knowledge
  • Committed to providing an excellent customer experience
  • Strong organizational and time management skills
  • Ability to multitask and prioritize work
  • Excellent communication skills (written, verbal and listening)
  • Gather and analyze information skillfully
  • Demonstrate accuracy and thoroughness
  • Works well in a team environment
  • Self-motivated
  • General business acumen

Salary.com Estimation for Accounting Support Specialist in Shelbyville, IL
$44,129 to $55,207
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