What are the responsibilities and job description for the ID - ITS Help Desk Service Specialist 3 position at Software Technology Inc.?
Hi ,
Hope you are doing safe and healthy!!
We're #hiring. Know anyone who might be interested?
We have an urgent requirement for an " Help Desk Service Specialist". If you are available and interested in this position, then please #share your updated resume at 609-881-0433
Job Title : Help Desk Service Specialist
Location: United States
Duration: Long Term
Responsibilities In The Role Will Include
Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
Managing software licensing.
Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
Determining the nature of the problem, the root cause, and providing basic troubleshooting.
Documenting support responses in the ITS Service Desk Ivanti ticketing system.
Escalating problems in accordance with defined ITS procedures.
Assisting users with problem solving steps.
Communicating accurate and useful status updates.
Thanks,
Aparna
US IT Recruiter
Contact Number: 609-881-0433
Email: | Web: www.stiorg.com
100 Overlook Center, Suite 200
Princeton, NJ 08540.
Hope you are doing safe and healthy!!
We're #hiring. Know anyone who might be interested?
We have an urgent requirement for an " Help Desk Service Specialist". If you are available and interested in this position, then please #share your updated resume at 609-881-0433
Job Title : Help Desk Service Specialist
Location: United States
Duration: Long Term
Responsibilities In The Role Will Include
Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
Managing software licensing.
Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
Determining the nature of the problem, the root cause, and providing basic troubleshooting.
Documenting support responses in the ITS Service Desk Ivanti ticketing system.
Escalating problems in accordance with defined ITS procedures.
Assisting users with problem solving steps.
Communicating accurate and useful status updates.
Thanks,
Aparna
US IT Recruiter
Contact Number: 609-881-0433
Email: | Web: www.stiorg.com
100 Overlook Center, Suite 200
Princeton, NJ 08540.
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