What are the responsibilities and job description for the Front Desk Coordinator position at Sol Mental Health?
Earn up to $500 a month in bonuses!
Are you ready to be part of a growing, value centric healthcare organization? At SOL Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of clinicians and support experts in Colorado, Maryland, New York, and Texas!
As a Front Desk Coordinator, you will play a key role in supporting all office operations and promoting a positive client experience. Under the direction of the Practice Manager, you will assist patients, clinicians, and non-clinical staff to positively impact the client experience, patient care, and clinician satisfaction. You will support the seamless operation of the clinic by performing your job duties with a high level or professionalism, attention to detail, and efficiency.
How you will have an impact:
- Support general day-to-day practice operations from the front desk to ensure smooth daily operations.
- Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
- Manage all client scheduling activities such as phone services, email inquiries, general logistics, etc.
- Maintain accurate schedules and notes in our electronic health record (EHR).
- Provide timely, accurate, and direct communication with clients regarding any services required.
- Provide outstanding customer service to clients, customers, and referral sources.
- Along with the Practice Manager, manage and support client journey and client engagement.
- Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies).
We seek a Front Desk Coordinator that:
- Is experienced working within a healthcare service setting (preferred).
- Has experience with front-desk service activities such as greeting clients, answering phones, and operating within the practice management system to include patient registration, insurance verification, collection and posting of time-of-service collection of copay and deductible amounts, as well as check-in/check-out processes.
- Has solid working knowledge of insurance plans; group health, HMO, PPO, etc.
- Is professional and has exceptional written and verbal communication skills.
- Can interact and work professionally and effectively with a diverse population.
- Is highly organized and able to juggle many tasks at once.
- Can demonstrate positive team interactions and promotion of company culture with other clinical team members.
- Must enjoy working in a team-based environment.
- Must be flexible and comfortable with working in an evolving and growing organization.
- Has a strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.
SOL Mental Health offers competitive pay, professional development, a collaborative culture, and a benefits program including PTO, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, and 401(k) plan.
Compensation: $22-27 per hour
Salary : $22 - $27
