Service Technician

Overview

Solenis is a leading global producer of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including the pulp, packaging paper and board, tissue and towel, oil and gas, petroleum refining, chemical processing, mining, biorefining, power, municipal, and pool and spa markets. The company’s product portfolio includes a broad array of water treatment chemistries, process aids and functional additives, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact and maintain healthy water. Headquartered in Wilmington, Delaware, the company has 47 manufacturing facilities strategically located around the globe and employs a team of over 6,000 professionals in 120 countries across five continents. Solenis is a 2022 US Best Managed Company. 

For additional information about Solenis, please visit www.solenis.com or follow us on social media. 

Description

A service technician will be a part of a team that will focus on maintaining an assigned account, or group of accounts.  This position focuses on ensuring our chemical feed equipment is properly working and our products are transferred in a safe manner.   Safety and communication are the highest priorities in this job.  It’s important to discuss all daily, or weekly, tasks with you engineer/sales team. 

• Specs out, sets up, maintains, and troubleshoots monitoring and feed equipment
• Manages product inventory at the customer site, transfers product when needed, & responsible for uploading new order requests.
• Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring.
• Alerts the sales manager of potential problems or opportunities and creates customer interface to resolve issues.
• Minor interface levels with the customer to understand any issues and report back to Solenis team.
• Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts.
• Has strong knowledge around spare parts for Solenis equipment and orders replacement parts when needed.
• Maintains an organized equipment area and follows customer’s housekeeping guidelines.
• Safety Training- Responsible for completing and maintaining safety courses for Solenis, as well as customer sites.
• Mentor other technicians in the area and lead cross-training opportunities.

Qualifications

• High School Diploma or GED equivalent
• Ability to work in an industrial environment: exposure to heat/cold, industrial noise, etc.
• Must be able to lift 50lbs
• Advanced mechanical/electrical knowledge. 
• Capacity to assess data and make application adjustments to maintain system performance.
• Proficiency in MS Office programs (Word, Excel)
• Good interpersonal communication skills
• Strong troubleshooting skills
• Strong work ethic
• Self-motivated
• Extremely high safety awareness- Ability to complete safety training, follow safety policies and work in a safety-oriented manner. 
• Positive attitude
• Reliable
• Team player

The expected compensation range for this position is between $44,500 and $82,845, plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.  

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI-DS1. 

Salary : $44,500 - $82,845