Job Posting for Exchange / Messaging Analyst - REMOTE at Solu Technology Partners
Employment Requirements
This opportunity is not open to C2C relationships or visa sponsorship.
This is a remote opportunity.
Job Description
The candidate will be part of the Content and Collaboration Solutions/Messaging team. This position is responsible for administration and support of an integrated Messaging environment to provide efficient operations and management of Messaging technologies and ensure services are consistently secure and available.
Responsibilities
Messaging service offerings and products include:
Support ongoing and future Messaging projects based on the technology roadmap (rollout and adoption of new Microsoft 365 features and services)
Proactively support, maintain and monitor Messaging environment
Troubleshoot and determine root causes of complex issues, failures or outages that could include issues with applications, operating systems, services, network connectivity and other infrastructure (e.g. leveraging packet capture technologies, log analysis, etc.)
Work within a defined set of IT service management processes and procedures, including: Incident, Request and Change management
Work with stakeholders and Information Technology peers to design, deliver and support Messaging services and products
Scheduled after hours rotational support for on-call, security patching, software updates and change controls.
Qualifications
Understanding of the OSI model and general networking concepts as they relate to application architecture
A strong background in client support and demonstrated ability to work with clients of varied technical skill levels
Expert knowledge in many areas of the role\'s technology focus including service design, monitoring, alerting, administration, integration & migration, backup & disaster recovery, in a large organization with multiple data centers.
Expert knowledge and application of Microsoft and industry best practices and security principles for electronic messaging, integrated collaboration, and productivity software.
Detail oriented with strong analytical, problem solving and technical troubleshooting skills
Well organized with the ability to manage and prioritize multiple tasks simultaneously
Strong interpersonal skills and the ability to work effectively in a team as well as independently when necessary
Excellent oral and written communication skills, including understanding of good documentation practices.
Experience With:
Exchange Online
Hybrid Exchange Deployments
Microsoft Exchange on-premises (Exchange 2013 or later)
Email security platforms
PowerShell scripting for MS 365 / Exchange Online
Windows 2012-2019 server operating systems
Active Directory, Group Policy, NTFS permissions, DNS, load balancing
Desktop email clients, including both Mac and PC versions of Outlook
Mobile email clients such as Outlook Mobile
Architecting applications for high availability and disaster recovery
Digital certificates and certificate authorities
Preferred Qualifications
Microsoft 365 Platforms: Exchange Online, Teams, SharePoint Online, OneDrive, InTune, etc.
ProofPoint Email Security
Automation capabilities including PowerShell, MS365 / Exchange APIs such as Graph and EWS, Azure Automation, and PowerAutomate
Mobile Device Management platforms (Workspace ONE, InTune, Exchange ActiveSync, etc.)
Exchange Unified Messaging integration with Skype for Business / Teams / Cloud Voicemail
Salary.com Estimation for Exchange / Messaging Analyst - REMOTE in Remote in Tempe, AZ
$113,230 to $142,818
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