What are the responsibilities and job description for the MAC Desktop Support Specialist position at Solugenix Corp?
MAC Desktop Support Specialist $25 - $30/hr
Kansas City, MO (Onsite)
Contract to Possible Hire
Job ID 2024-9414
Solugenix is assisting a client in their search for a MAC Desktop Support Specialist. This is a contract to possible hire opportunity based in Kansas City, MO (Onsite).
The candidate works on assignments of diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Qualifications:
- Requires 5 years of related work experience.
- Experience in all Mac Products (iMac, Mac Mini, Mac Pro, Mac Book).
- Experience in all Mobile Products (iPhone, iPad, iPad mini).
- Experience in software (Apps, Pro Apps, and iOS).
- Experience with JAMF.
- Extensive knowledge of Mac product installations, configuration, maintenance, troubleshooting, operating systems, upgrading, and recovery solutions.
Responsibilities:
- Provide support and maintenance of MAC hardware, Apple mobile products, Applications, Pro Applications, and OS.
- Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs.
- Resolve incidents and problems associated with Apple products.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.
- Perform installation, configuration, upgrade, repair, and preventative maintenance on software, hardware, and/or systems related to Apple products.
- Monitors and advises the team on the support activities of the Apple Support Center.
- Provide Apple product troubleshooting, diagnosis, and repair on (but not limited to) Microsoft-based products.
- Provide support to end-users regarding technical inquiries.
- Provide on-site hardware support for general troubleshooting and problems for Apple products.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management databases and systems to track and report on customer calls and requests.
- Communicate technical information to the technical and non-technical teams and customers.
- Apple support services as required.
Desired Certifications:
- Apple Certified Support Professional (ACSP).
- Mac Integration Basics (MIB).
- Apple Certified MAC Technician (ACMT).
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $30/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client
Our client is a nationwide IT Service provider for many fortune 500 companies.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
About the Company:
Solugenix Corp
Industry:
Computer/IT Services
Salary : $25 - $30
