What are the responsibilities and job description for the Support Analyst position at Soluta?
About You
You love finding solutions to data problems. You’re curious, organized, and have an eye for detail. You strive to exceed expectations, and you don’t need to be micromanaged. You’re excited by the opportunity to join a fast-paced, fast-growing company with unlimited opportunities and competitive benefits. Does this sound like you? If so, Soluta could be the place for you!
About Us
Soluta is a software company serving the health and insurance industries. A sister company of Boon-Chapman, a 60-year-old Third Party Administrator, Soluta combines the legacy and stability of a longtime company, with the energy and drive of a fast-growing startup. A few of our benefits include:
- Paid holidays & competitive PTO that increases with tenure
- Full benefits package including healthcare, dental, 401(k), vision, paid STD & life
- Casual everyday dress
- Access to a Medical Director for employees and their family members
- Unlimited work from home opportunities for growth – success is in your own hands
Job Responsibilities
- Load clients’ data files into our proprietary data management platforms in a timely and accurate manner
- Generate data exports and reports in response to requests for information, and help users navigate results
- Review data for completeness and discrepancies, and work with team to clean and reconcile data
- Maintain documentation on completed tasks and errors handled
- Analyze data inquiry and request trends, and collaborate with leadership to propose and prioritize enhancements
- Work with project teams to meet clients’ data needs and complete successful quality assurance testing
- Research tools and best practices for data management, and provide recommendations
- Work with internal project managers to improve our implementation process and tools for reporting, tracking, and communication