What are the responsibilities and job description for the Technology Assistant position at Solutions Management Group?
Company History:
To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.
Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, Papercut and Rouse Consulting.
While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. Through organic growth, we now manage print devices in 35 states and offer life cycle management for technology and workflow automation. Our unparalleled office solutions and service is trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.
We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.
Job Purpose
The Technology Assistant will assist with testing and maintaining classroom technology. Utilizing a developed tracking system, this position will be required to record the usability of technology equipment throughout the Kirkwood Community College campus. This position will also assist with performing a physical inventory and maintaining inventory data.
Primary Job Responsibilities
- Provides excellent customer service to all Solutions Management Group clients and staff
- Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
- Performs physical inventory checks as needed for all types of assets on campus
- Delivers equipment to departments and campuses as needed
- Completes minor maintenance
- Demonstrates the ability to multi-task to compete job duties
- Possess attention to detail and problem-solving skills
Qualifications
- Employee must be able to execute strong customer service skills
- Computer experience
- Familiarity with IT computer hardware, AV hardware and other technology equipment preferred
Benefits
*401(K) Retirement Plan
*Holiday pay
