Assistant General Manager (AGM)

Sonesta Select Raleigh Durham Airport is seeking an energetic, engaged hospitality leadership professional to join our team, serving as Assistant General Manager (AGM). Our AGM is a critical partner to the General Manager and is a hands-on manager of all departments. The AGM will work closely with the GM to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. As a Sonesta AGM, you will demonstrate the ability to effectively work with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.

Key responsibilities for our dynamic Assistant General Manager include:

· Assist the GM with the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area. Directly supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel.

· Assist the GM with seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.

· Ensure implementation of appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

· Manage the front office, housekeeping, and maintenance operations teams – to include hiring and ongoing training initiatives.

· In partnership with the hotel’s assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.

· In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.

· In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.

· Assist with ensuring the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.

· Enforce hotel standards, policies, and procedures are in place within the hotel departments.

· Act as “Manager on duty” as required. REGULAR WEEKEND AVAILABILITY REQUIRED

· Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

· Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.

· Three years of experience in a hotel operations leadership role, Extended Stay experience is a plus

· Professional and tactful communication (verbal and written).

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Ability to prioritize and organize work assignments.

Experience with Microsoft Office and Opera systems preferred.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person

Salary : $55,000 - $65,000