Equipment Sales Coordinator

Overview:

The Equipment Sales Coordinator provides outstanding service for our valued customers! Corresponds with customers regarding pricing, scheduling shipments, and all other details related to quotations and order processing for Equipment Department. Assists Regional Sales Managers & Director of Sales in assigned territories. Primary functions are to process equipment orders, monitor phone queues and email box and to address and resolve customer issues.

Responsibilities:

• Accurate Order Processing
• Customer Service Levels
• Order Payment Management
• Processes Equipment orders.
• Communicates with customers regarding pricing, scheduling shipments, and all other details related to quotations and order processing.
• Manages the customer order from start to finish, from time of entry thru delivery.
• Assist customers on phone as required.
• Convert Quotes to Orders and process all related paperwork, utilizing CRM system.
• Process Custom Orders once approved by Customer.
• Verifies to ensure that appropriate changes were made to resolve customers' requests.
• Provide reconciliation to customer in order to collect payment.
• Process and track pre-shipment paperwork, order changes and payments.
• Process all Drop Ship orders and coordinate for delivery with equipment.
• Coordinate any delivery date changes with Planning and Vendors.
• Assist customer with any problems on order after delivery.
• Assist customer with RMA/Returns request as necessary.
• Addresses & resolves customer issues, escalates as needed.
• Maintain knowledge of products and services.
• Document workflow and work procedures.
• Demonstrate Enthusiasm - be a positive and encouraging presence in the office.
• Other duties as assigned

Qualifications:

• Previous Inside Sales and/or support experience 2 years
• Proficiency in Microsoft Office required: Word, Excel & Outlook
• Car Wash Industry Experience a plus, but not required
• SAP experience a Plus!
• High School Diploma/GED required

Working Conditions:

Majority will be an inside office environment.
Physical Demands:
Regularly required to stand or sit, and move about the facility.
Materials and Equipment Used:
Office Equipment, CRM/SAP System.
Candidates will be required to complete a background check and drug screen before beginning work.
Sonny's is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Sonny's strives to foster an environment where our employees feel respected, valued, and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Category: Hourly

Dept: Equipment Sales
Reports to: VP Sales & SR. Equipment Sales Coord.
Hours: 8:00am – 5:00pm or 8:30am – 5:30pm

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ocoee, FL 34761: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

Salary : $18 - $25