What are the responsibilities and job description for the Practice Manager position at Sono Bello?
With 70 locations nationwide, Sono Bello is the national leader in Laser Liposuction & Body Contouring. A career at Sono Bello means being part of a dynamic and high-energy work environment, where each one of our team members can make a difference. We love what we do, and it shows. At Sono Bello we believe everyone deserves to have their best body today and pursue their best life now.
The Practice Manager (PM) role is responsible for managing the day-to-day operations of our accredited cosmetic surgery center in Boise, ID. The PM is responsible for delivering excellent patient care first and foremost, the overall performance of the surgery center, meeting key performance indicators, managing the medical and non-medical staff, and fostering a spirit of teamwork.
Our ideal Practice Manager candidate will have an entrepreneurial spirit and look after this location as if it were their own small business. They will be energized by orchestrating the many moving pieces that create the Sono Bello experience for our customers and have a passion for building teams.
They will also possess a demonstrated ability to successfully juggle competing priorities in a dynamic environment, strong decision-making capabilities, and a gift for driving their team to excellence with passion, confidence, and commitment.
Key Practice Manager Responsibilities:
• Accomplish center operations by communicating, developing, and managing to our values, policies, and procedures. Team wise you will have responsibility for recruiting, onboarding, training, coaching, counseling, corrective action, planning, monitoring, appraising, supervising and evaluating all members of the support staff.
• Maintain efficient appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
• Oversee and manage the daily operations of the center including staff scheduling, cash reconciliation and operational checks and balances.
• Provide recommendations and follow-up actions to operational inefficiencies.
• Maintain legal and accreditation compliance concerning federal, state, and local regulations; supporting and upholding department policies, procedures, objectives, quality improvement, safety, environment, and infection control; anticipating emerging issues.
Preferred Qualifications:
• Possess five years of successful experience in managing mid to large size medical operations or multi-unit operations, such as retail or service industries.
• Possess a passion for both the customer and our employee’s experience– you cannot have one without the other.
• Possess great people skills with a professional demeanor, outgoing personality, and ability to interface with patients.
• Bachelor's degree or equivalent education/experience.
• Previous experience in operations in environments with measured customer outcomes, sales management and/or sales.
• Proficient with computer applications including Microsoft Office.
• Medical practice experience is preferred.
• Experience in the Plastic Surgery, Aesthetics or Dermatology disciplines.
• Experience with AAAHC, JHACO or AAAASF.
Compensation/Benefits package:
• Earnings include monthly base salary monthly bonuses (salary based on experience).
• Benefits Package including Medical; Dental, Vision, Life Insurance, 401K, EAP, PTO and paid holidays
• Extensive training program
At Sono Bello we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.
