What are the responsibilities and job description for the Innovation Process Manager position at Sonora Bank?
The Innovation Process Manager will be expected to coach, guide, and direct leaders and stakeholders as they implement key Carlisle innovation processes. These processes, such as market analysis, customer research & development, product and service ideation, phase gate product development, and sales execution planning, are critical to the advancement of innovation. The Innovation Process Manager will be responsible for developing innovation culture and providing support to innovation leaders within the organization. The Innovation Process Manager will ensure key processes are deployed, improved, monitored, and sustained to deliver successful products and services. They will train, coach, and facilitate workshops to deploy innovation process to various business units and functional teams. This is a highly visible position and requires the ability to effectively influence at all levels of the organization.
*Please note that his position is a full-time on-site role located in Carlisle, PA. Relocation Assistance is offered on a case-by-case basis.
Responsibilities:
- Innovation Process Management
- Train and coach stakeholders on the Carlisle innovation management system
- Assist with the identification and scoping of innovation workshops & activities
- Support onboarding to, data collection in, and metrics reporting within the Carlisle innovation management system
- Assist with the establishment and delivery of organizational innovation targets
- Innovation Process Deployment & Support
- Facilitate innovation & customer development workshops – field research synthesis, ideation, prioritization, and development of products and services
- Train, support, coach, and partner with stakeholders on all key innovation processes
- Ensure adoption of and adherence to innovation processes
- Conduct, support, guide, and document customer interactions – customer data analysis, field research, ethnography, VOC
- Collaborate with Product Managers, R&D Scientists, Marketing, Sales, COS, and other innovation stakeholders
- Continuous Improvement of key innovation processes and best practice sharing
- Assist with adherence to and data monitoring of innovation management systems
- Assist with the development/strengthening of innovation culture as an innovation advocate
