Director, Operations

Overview

The Director of Operations will lead the Colorado region with the primary responsibility of ensuring financial, operating and patient care excellence. This position has accountability for key financial and operating results within the region and is responsible for the overall leadership and development of the region's management team. The Director of Operations will have a passion for building high-performing teams that are dedicated to achieving results and supporting the company's values and goals. 

Responsibilities

• This position requires collaborating with office management, both clinical and non-clinical, Clinical Directors and Corporate Leadership in regard to dental office financial and operating metrics, leadership, communication, motivation, and patient care. Our team consists of over 600 professionals and staff at our corporate headquarters in Orange, California and more than 250 dental clinic locations.
• Growth and Execution Work with operations and finance to develop and finalize budgets 
• Analyze business and financial data to recognize trends, build on strengths, improve weak areas, and identify anomalies occurring in the region. 
• Develop action plans to improve Provide leadership, direction and communication necessary to achieve budget results and operating goals for each office in region 
• Oversee and ensure office management and staff is focused is on providing consistent, excellent patient service 
• Maintain working knowledge of competitors in the marketplace and stay well networked within region Operational Oversight 
• Oversee region to ensure that priority projects and initiatives are executed and brought to completion 
• Oversee the opening of all new offices in the region and ensure an immediate positive contribution 
• Oversee compliance with federal, state, and local regulations that impact business operations 
• Oversee compliance with company policies and practices People Development, Retention and Succession Planning 
• Manage office teams in areas of performance 
• Counsel managers and ensure managers counsel employees 
• Give positive feedback and address performance issues quickly and thoroughly 
• Oversee and lead ongoing succession planning in the region 
• Serve as a role model

Qualifications

QUALIFICATIONS

• Bachelor’s in Business Administration with minimum two (2) years related work experience as a Business/Office Manager
• Minimum five years of experience as a multi-unit manager 
• Prior P&L budget management & financial analysis experience
• Able to balance the necessary skills to achieve success with business results as well as people development 
• Able to implement company strategic vision into actionable steps 
• Support for our company's growth and commitment to our values 
• Versatility in working with analytical and financial data, including budgets, financial statements, and creative information systems tools and reports
• Good judgment and a strong grasp of people to work well with our employees, management and patients.
• Able to build relationships across the organization
• Strong project management and problem-solving skills
• Excellent written and oral communication skills
• Excellent time-management and prioritization skills
• Able to travel within region and to the corporate office on a regular basis
• Excellent computer skills with proficiency in Microsoft Office (Excel, Word, etc.)
• Candidate must be local to assigned territory.