Director of Housing Services

JOB DESCRIPTION

TITLE: Director of Housing Services

REPORTS TO: Chief Operating Officer

SUPERVISES: Housing Supervisor, Housing Supports Coordinators- HCV Retention Specialists, Quality Coordinator, Coordinated Entry Supervisor and Interns

FLSA STATUS: Full-Time / Exempt (Professional)

POSITION PURPOSE:

Oversee the effective and efficient operation of the SOS Supportive Housing and Coordinated Entry programs. Be responsible for the ongoing development, management, reporting and evaluation of these programs. Serve as a member of the Management Team and provide leadership to all agency staff regarding housing and homelessness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

I. Program Responsibilities

A. Coordinate the development, implementation, and evaluation of the agency’s short and long-term housing programs.

• Assist in establishing appropriate criteria for determining program participation.
• Assure consistent and timely collection of appropriate data to document services activity and outcomes.
• Assure timely and appropriate completion and submission of all reports and documentation required by funders of housing programs
• Provide monthly reports to the Board of Directors related to supportive housing programs
• Review and revise, as needed, all intake forms and processes; exit forms and process; and all rules and policies for homeless program residents
• Assure availability of housing units for all homeless services programs

B. Oversee all direct case management services to families participating in supportive housing programs

C. Represent the agency at the Community Housing Prioritization (CHP) meetings.

D. Coordinate the agency’s student field placements and provide direct supervision to student interns with housing services programs.

E. Oversee the implementation of the agency’s Coordinated Entry program.

F. Assist in grant writing, community outreach, and other resource development activities.

G. Assure that all program and services development reflects agency’s commitments to diversity, equity, and multi-cultural competence.

H. Other duties as assigned by supervisor.

II. Staff Responsibilities

A. Provide clinical oversight and guidance to the Supportive Housing Services team.

B. Provide licensing supervision to agency staff as needed.

C. Assist in the recruitment and hiring of new staff as needed.
D. Facilitate training and education for agency staff and volunteers as needed.

E. Provide ongoing, regular supervision of the Housing Supervisor, Quality Coordinator, CERA

Supervisor, and Housing Support Coordinators

F. Assure timely development and completion of staff performance plans, reviews and evaluations.

G. Assure that all staff develop necessary skills, knowledge, and sensitivities for effectiveness in diversity and multi-cultural competence.

H. Participate in agency wide orientation and training as needed

IV. HMIS Responsibilities

A. Oversee the agency’s HMIS data system.
B. Assure data entry of consumer records on the Washtenaw Homeless Management Information System

(HMIS) in real time for all HUD eligible program participants

C. Assure that all consumer and program data files in the HMIS system are updated and maintained and staff participate in needed HMIS trainings

D. Pull data reports as requested for purposes of data quality, reporting and system administration.
E. Assure that corrections occur in a timely manner for any errors discovered by data entry audit for which program staff are responsible for having entered.

F. Provide and participate in Service Point training sessions as needed

III. Community Responsibilities

A. Represent SOS at relevant community meetings and events.

B. Assist with fundraising efforts specifically targeting homeless services.

C. Act jointly with the Development Team in supporting and carrying out all agency-related community outreach functions.

IV. Agency Responsibilities

A. Actively support the SOS commitment to diversity in all areas and responsibilities

B. Uphold and ensure appropriate enforcement of all agency policies and practices

C. Participate in community relations and outreach tasks as directed and required

D. Assure that all programs and services reflect agency’s commitment to multicultural competence

E. Attend interagency meetings as requested

F. Attend Management Team and Board of Directors meetings.

G. Assist in volunteer training as assigned

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE REQUIRED:

• Ability to plan and organize the work of others
• Ability to speak and write in a concise and effective manner
• Ability to deal effectively with the public
• Ability to set up and maintain an organized work environment
• Ability to prioritize work assignments
• Ability to work in a team environment, to put personal preferences aside for the good of the team and the consumers the agency serves
• Ability to multitask
• Ability to work under pressure and to solve problems
• Proficiency in MS Office and Google platforms is required
• Ability to accurately type and perform data entry is required
• Maintain compliance with the Substance Free Work Place Act, the Privacy Act and Federal, State and local laws regarding professional standards of conduct
• Qualifications and Requirements:
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Education:
• LMSW required with at least 5 years post Master’s relevant experience
• Experience: Two years of supervisory experience required. Experience in HMIS strongly preferred. Experience and understanding of homeless families and individuals with a sensitivity of the special needs of minorities, women and low-income populations. Experience in crisis intervention, assessment, housing assistance, case management and advocacy. Knowledge of community resources, particularly Department of Health and Human Services (DHHS) benefits, and housing subsidy programs
• Reasoning Ability:
• Creativity, ability to interpret and apply complex federal and local level regulations, ability to negotiate outcomes.
• Physical Demands:
• This job is essentially a professional office position. Physical tasks are minimal. Adjusted hours and extensive scheduled and non-scheduled travel may be required in executing the duties and responsibilities of this position.
• Transportation:
• Employees must provide their own transportation. Maintenance of a valid driver’s license, an acceptable driving record, and vehicle insurance in compliance with State of Michigan requirements are all continuing conditions of employment. If using alternative forms of transportation, employee is responsible for ensuring that the alternative form of transportation complies with these directives.
• While a good portion of work is conducted in the office, the Housing Services Director is expected to be available to work in the field as necessary to complete other essential duties and responsibilities.
• Training:
• Job specific training will be coordinated and/or provided by the Executive Director and various partner agencies and collaboratives.

Job Type: Full-time

Pay: $65,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Master's (Required)

Experience:

• supervisory: 2 years (Required)
• working in field of housing and homelessness: 2 years (Required)
• HMIS: 2 years (Preferred)

License/Certification:

• Driver's License (Required)
• LMSW (Required)

Work Location: In person