Call Center Interpreter

Overview

SOSi is actively seeking qualified, professional, and experienced Spanish interpreters in El Paso, TX.  The Spanish interpreter will be supporting a broad set of business activities from a call/contact center type environment. Our job is to support our customer’s interpretation needs by providing language interpretation.

Responsibilities

• Provides consecutive interpretation between Spanish and English and vice versa.
• Provides over-the-phone and video remote interpreting for limited English proficiency (LEP) individuals as required.
• Performs sight translation, occurring when an interpreter is given a written document in one language and asked to read it aloud in another language.
• Provides quality control review of translated documents as required.
• Performs other duties as required.

Qualifications

• Legal ability to work in U.S.
• Possess one (1) year of experience interpreting.
• Ability to pass an SSBI government background investigation.
• Highly proficient in both English and Spanish vocabularies typically used in formal, consultative, and casual modes of communication, including colloquial slang, idiosyncratic slang, and regionalisms.
• Ability to speak English and Spanish fluently, including high to low levels of language register, regional colloquialisms, and slang expressions, and do so with clear and intelligible pronunciation.
• Ability to perform consecutive and sight translation in a manner that is factually and conceptually accurate without changes, omissions, or additions.
• Ability to preserve the tone and emotional level of the speaker, as well as manage the delivery, speed, and length of the statement (projection, pace and pausing) of the speaker.
• Ability to maintain appropriate speed and projection while rendering interpretation, and request and incorporate clarification of speaker’s statements only when justified.
• The ability to pass an internal language proficiency test (equivalent to ILR 2 ).

Preferred Qualifications

• Video remote and over-the-phone interpreting experience strongly preferred.
• Appropriate certifications in interpretation.
• Experience providing interpretation for government customers.

Working Conditions

• Fast-paced, deadline-driven environment
• Call/contact center
• Full time, shift-based schedules (40 hours per week)
• Not eligible for remote work

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.