SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
INTERPERSONAL SAVVY
- Foster the SoulCycle Community and Culture in your studio
- Set the weather in your studio so your studio team loves to come to work
- Build and foster relationships in your studio, with your instructors and local community
- Proactively identify and address conflicts within your studio
- Acknowledge your studio team’s wins and show gratitude
- Be open to, embrace and manage change within your studio and your studio team
CUSTOMER FOCUS
- Provide in the moment support to your team to ensure that all rider requests are addressed
- Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
- Confidently manage conflict in high pressure situations
- Develop meaningful relationships and connections with your studio’s riders
PROCESS MANAGEMENT
- Be an expert on studio specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Develop and maintain schedules to ensure that all operating processes are completed
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
ORGANIZING AND PLANNING
- Set priorities to ensure all deadlines are met
- Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
- Be future oriented with a strong ability to plan for projects
- Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
- Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
- Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
- Develop a holistic retail sales plan that encompasses your studio’s retail goals
- Work alongside the retail team to identify opportunities to grow your studio’s retail business
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
RESPONSIBILITIES:
- Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
- Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
- Assist the Studio Management in daily studio tasks and projects
- Share knowledge and best practices with staff
- Maintain keys to the studio and exert proper care and control over them
- Responsible for the opening and/or closing of the studio
- Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Provide high level customer service and hospitality to clients
- Be on-duty hospitality champion
- Assign tasks to part timers, when necessary
- Manage retail area and visuals to ensure an optimal selling space
- Responsible for additional manager system duties (i.e. returns, etc)
- Assist Management team with additional responsibilities, as needed
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
REQUIREMENTS:
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule
PHYSICAL REQUIREMENTS:
- Must be able to work in a fast paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry a maximum of 30lbs
Pay Transparency: $26.00-$26.92/hr