Practice Manager

About Sound:
Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership, clinical process, technology and analytics to consistently improve clinical and financial performance. We are pioneers in value, working together with our partners and community providers to bridge gaps in care, from hospital to home.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Team:
Sound Physicians is a physician-founded and led organization providing services across the acute episode of care – through emergency medicine, critical care, hospital medicine, anesthesia, value based care, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.
The Practice Manager works with the Sound Physician’s team onsite at the hospital partner on a daily basis, consisting of a Program Medical Director, Hospitalists, a Clinical Performance Nurse and sometimes a Hospitalist Coordinator. This role contributes to a larger regional team that supports hospitalist programs across multiple states. The Practice Manager will report to the Regional Manager, Regional Director of Operations (RDO) or Regional VP of Operations (RVP), with dyad accountability to the Program Medical Director (RMD).
About the Role:
The Practice Manager is responsible for, but not limited to, the on-site operational management and oversight of Sound Physicians hospital medicine program. The Practice Manager, in partnership with the Program Medical Director, will be the primary point of contact with the hospital, working directly with the Chief Executive Officer, other key leaders and support staff at to manage hospital medicine operations, quality, safety, patient experience, provider well-being, and provider/provider group performance. The Practice Manager will have a visible presence at the hospital and will focus on establishing professional relationships with the entire hospitalist team, hospital C-suite executives, case management, community providers and specialty physicians.

In this role, you will be responsible for:
Client Retention and Performance Management

• Build and maintain relationships with leaders and key stakeholders at partner sites/systems
• Support the Regional Manager with site specific data collection to meet Sound’s performance objectives and other process improvement efforts. Performance objectives are established in cooperation with our hospital partners in alignment with their goals.
• Manage to defined performance objectives by working with various Sound’s Central Services departments, as well as our hospital partners and physician teams to create operational plans, reports, and dashboards.
• Meet regularly with the Program Medical Director to review site performance, identify opportunities and barriers, and develop action plans.
• Collaborate with Program Medical Director to contribute to team meeting agendas.
• Assist with the evaluation and improvement of clinical pathways, including working to reduce variation and non-value added activity.
• Identify and problem solve day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of Sound’s Central Services departments.
• Support Value Based Care goals by maintaining information around usage and outcomes associated with Sound’s High Quality Network(HQN)

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Financial Operations*

• Review, verify and process invoice data, including quality, at-risk and bonus components. Proactively partner with Accounts Receivable to ensure invoicing issues/credits are resolved.
• Review Physician incentives/bonuses and process for timely payment.
• Review and validate shift and productivity data for appropriate processing by payroll.

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Staffing Management*

• Put staffing request into Salesforce and approve other Employment Agreement changes
• Ensures coordination and facilitation of Physicians and Advanced Practice Providers onboarding/ orientation requirements, training, and utilization of Sound Connect for Hospital Medicine
• Support Regional Medical Director and Regional Manager in tracking provider shifts and temporary labor costs
• Coordinate onsite physician interviews with hospital leadership and follows up on hiring recommendations.

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Team Management and Development*

• Lead and develop any direct reports (Hospital Coordinators)

A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:
Competencies:

• Business Development: The ability to anticipate the needs of our internal and external partners and be responsive
• Communication: The ability to speak, write, and listen clearly and consistently
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms.
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism
• Negotiating: Reach consensus while maintaining positive, sustainable relationships
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)
• Team Work: The ability to pull people together into highly effective teams

Personal Attributes:

• Emotional Quotient: The ability to identify and manage one’s own emotions, as well as the emotions of others, using this information to guide one’s thinking and actions
• Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
• Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation
• Passion: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done

Knowledge:

• Bachelor's Degree in business administration, healthcare administration or similar related field of study. Master of Business Administration (MBA) or Master of Health Administration (MHA) preferred
• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Basic understanding of financial and budgeting processes/principles.
• Intermediate knowledge of healthcare informatics, including quality measures.

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Experience: *

• 3-5 years' experience working in healthcare operations. Experience managing a physician group practice, preferred.
• Experience leading/managing teams or processes.
• Experience working in a matrixed organization.

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Other Details: *

• Indoor office environment
• No travel required
• Sitting at desk for up to eight hours (w/breaks)
• Working on computer for up to eight hours (w/breaks)

To be considered for employment, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must be two weeks post full COVID-19 vaccination by start date

Job Type: Full-time