IT Support Specialist

Job ID: 26917 - IT Support Specialist
Agency: South Dakota Legislative Research Council
Location: Pierre
Closing Date: 5.24.24

The Legislative Research Council, the nonpartisan research and support staff of the South Dakota Legislature, is accepting applications for a permanent full-time IT Support Specialist. This position will be based in and work from Pierre.

Salary Range: The starting salary for the IT Support Specialist position will range from $53,000 to $65,000 annually. Actual starting salary will depend on qualifications and experience.

Duties and Responsibilities: The IT Support Specialist is the primary IT service desk position of the Legislative Research Council. Significant duties of this position include the following:

• Responsible for providing technical support, help desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS.
• Primary IT point of contact for inquiries and requests for assistance with software, hardware, and other technical problems to be resolved.
• Sets up, installs, configures, and maintains individual workstations, peripherals, components, software, network printers, and VOIP phones.
• Creates end-user documentation for utilizing hardware and software products, and presents training as needed to Legislators and staff.
• Supports users with committee room technology, including the use of Teams and call setup.
• Assists with tracking inventory of information technology equipment.
• Diagnoses and resolves hardware and software related problems and escalates advanced issues to other IT team members as necessary.
• Assists with IT projects as needed and as skillset allows.

Knowledge, Skills and Abilities / Competencies: A preferred applicant should possess the following:

• Proficient overall understanding of general computer software and hardware installation, configuration, support, and maintenance.
• Basic knowledge of network protocols and topologies.
• Ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training.
• Expertise in using and troubleshooting computers running Microsoft products such as Windows 10, Windows 11, and Microsoft Office.
• Expertise in using and troubleshooting Apple iOS devices such as iPad and iPhone.
• Familiarity with service desk and ticketing software use and processes.
• Ability to clearly communicate technical solutions and instructions to a non-technical audience in oral and written form.
• Strong organizational and prioritization skills.
• Willingness and ability to work extra hours when necessary, especially during legislative sessions (employees earn compensation time for extra hours worked).
• Ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff.
• Ability to work objectively and impartially with members of all political parties and independents.

Education and Experience Requirements: Bachelor's degree in computer science or related field required. Master’s degree preferred. Relevant experience and certifications may be substituted for an advanced degree, as determined by the Director.

Application Process: The posting for this position will remain open until Friday, May 24, 2024. A decision for this position will be made no later than Friday, June 7, 2024. An anticipated start date for this position is July 1, 2024, or sooner if able. Applications must include a letter of interest, resume, and up to three job references and should be submitted through the South Dakota Bureau of Human Resources website (https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=PNR) or via hard copy or email to:

John McCullough, Director
South Dakota Legislative Research Council
500 East Capitol Avenue, Pierre, SD 57501
Email: Legis.Resume@sdlegislature.gov
Phone: 605-773-3251