Delivery Captain

We are growing and looking for an experienced Delivery Captain to join our Team. A Captain is a crucial touch point between our customers and the business and he or she works with our customers to ensure an understanding of overall boat operations and services. A successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.

Duties & Responsibilities

• Project a professional and knowledgeable image to all customers.
• Delivers boat to customer location, boat ramp, boat shows, or other as needed.
• Possess adequate product knowledge to answer customer questions.
• Properly explains features and provide thorough orientation to customers upon delivery.
• Demonstrates additional boating merchandise i.e., aftermarket electronics and navigational equipment.
• Coordinates with the Team to establish delivery date to customer and arranges delivery of boat to the specified location.
• Services boat with fuel and assists in casting off and tying up boat.
• Performs minor engine and systems repairs and adjustments as needed.
• Loads and unloads fishing, ski and propulsion equipment from boats.
• Assists in moving boats from various locations, marinas, boat shows, etc.
• Conducts periodic training classes to help reinforce our customers boating passion.
• Demonstrates boats on the water, at off-site events and in the showroom as needed.
• Professionally support customer events including, but not limited to Slipaways, Rendezvous, etc.
• Demonstrates advanced Seamanship skills.
• Trains the Team on boat handling and safety, as needed.
• Inspects company owned vessels in water and keeps a log of hours and fuel levels.
• Completes minor preventive maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteries.
• Assist service/customer with minor service issues to determine if operator error or product defect.
• Other duties as assigned.

Qualifications & Expectations

• Customer satisfaction
• Customer attention and absorption of orientation
• Customer letters of commendation
• Timeliness and effectiveness of problem resolution
• Timeliness and completeness of delivery
• Timeliness and accuracy of paperwork and other duties
• High School Diploma or equivalent
• At least two years’ experience in marine industry
• Very organized
• Team Player
• Self-Starter

One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug Screening and background check are required.