Client Data Coordinator

SUMMARY

Work with managers and staff on the management and coordination of agency-wide and program-specific client databases and support of agency programs regarding planning, data collection, data entry, reporting, outcome measurement and compliance.

PRIMARY RESPONSIBILITIES

• Ensure the compliance and accuracy of client data entered into the various program data systems by performing regular data quality audits.
• Provide training, technical assistance and support to program staff in database management, program data collection, analysis and reporting for funded programs and grants.
• Work with program staff and vendors to ensure that program data systems are current and fully compliant to meet funder requirements.
• Maintain and manage a centralized directory of all funding-related reports, deadlines and outcome measures.
• Develop a schedule for regular data quality audits and implement in partnership with program staff.
• Understand and be able to facilitate the use of all data collection, analysis and reporting systems utilized across the agency.
• Manage staff access to the various data systems while maintaining compliance, integrity and security.
• Participate in the preparation and submission of the agency’s federally mandated Community Services Block Grant (CSBG) reports, Continuum of Care (CoC) reports, DHCD reports and other required submissions.
• Work with program staff and system developers on setting up data collection, analysis, visualization and reporting systems to manage program implementation and management, and report performance outcomes for existing and future grants and programs.
• Monitor data compliance including the collection, review and evaluation of client-level data for reports and other agency program quality assurance purposes.
• Work with program managers to ensure client data reports are reviewed prior to submission and ensure compliance with state and federal requirements.
• Work with IT in the pursuit of continued data integration, data flows and data uploads to state, federal and other funding sources data systems.
• Develop, in collaboration with program managers, IT and Human Resources, appropriate training programs that will assist and enhance the effective utilization of the agency’s client data systems.
• Research, assess and recommend, in consultation with IT, program managers and Development Unit, data systems enhancements that will improve overall agency data collection, analysis and reporting.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Attend and participate in internal and external meetings as required.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s Degree in Sociology or other human service related field.
• Excellent computer skills and an advanced proficiency with the Microsoft Office Suite specifically Word, Excel and PowerPoint.
• Advanced knowledge of databases and data querying tools.
• Strong social science research skills and experience using various survey and statistical analysis packages.
• Strong organizational skills and effective written and verbal communication skills.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Senior Director of Planning & Compliance.
• Direct reports of this position are NA.

WORKING CONDITIONS

The position is based at SMOC Headquarters in Framingham with travel to Boston, Worcester and Lowell required. As part of the responsibilities of this position, the Program and Planning Data Systems Associate will have direct contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.