Diabetes Case Manager and Educator

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Delivers comprehensive and seamless services that bridge the gap and integrate clinical and self-management aspects of diabetes and cardiometabolic care. The RN Diabetes Case Manager and Educator is an integral part of the interprofessional team and provides collaborative, comprehensive and person- centered care, and education conducive to behavior change and improved quality of life across the lifespan.  Promotes self-management to achieve individualized behavioral and treatment goals that reduce risks and optimize

health outcomes. The RN Diabetes Case Manager and Educator assists with maintaining a formal comprehensive diabetes education program.

Responsibilities:

Key Essential Functions and Accountabilities of the Job• Integrates skills and knowledge of pathophysiology, epidemiology, clinical management, cardiometabolic conditions, and self-management of diabetes into clinical practice.• Provides quality diabetes self-management education in individual and group settings based on assessed needs. Utilizes appropriate teaching techniques that are sensitive to the learning preferences of the person with prediabetes or diabetes.• Ensures all patients receive annual exams, laboratory tests, immunizations, and education as recommended by approved diabetes standards of care. • Completes comprehensive assessments for each patient including emotional and behavioral health, interprets personal health data, develops an individualized care plan based on the patient’ assessed needs and goals and promotes successful self-management. • Documents all individual contacts/visits in the Electronic Health Record and outcomes database according to guidelines in a timely manner. • Collaborates, advocates, and confers other members of the care team in developing person-centered diabetes plans. • Advocates for and supports technology-enabled diabetes education and care, in individual and population health diabetes services.• Collaborates with internal and external partners to establish and maintain on-going support options. • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. • Participates in meetings, serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate. • Assists with the completion of the annual IHS Diabetes Audit. Utilizes audit data, SDPI Dashboard, and other tools to provide the highest quality of care.• Facilitates education and implementation of approved diabetes standards of care to medical providers, dietitians, nurses, and other related personnel through education programs and direct training.• Actively participates in the quality improvement (QI) process and adapts practice/process based on QI findings.• Supports and models the SEARHC Seven Standards of Excellence.• Performs other duties as assigned.

Other Functions• Engages in lifelong learning and serves as a role model of professionalism.

Supervisory Responsibilities• None

Qualifications:

Education, Certifications, and Licenses Required• A valid, current RN license in the State of Alaska OR licensed in another State and obtain Alaska license within 6 months of hire• Certification as a Diabetic Care and Education Specialist OR will sit for the certification exam once eligibility requirements have been met

Experience Required• 3 years’ general nursing experience• 1 year’s work experience in diabetes care, preferred

Knowledge, Skills, and Abilities:

Knowledge of• Diabetes case management practices and procedures• Health promotion and patient education activities• Customs of ethnic groups within the various Alaska Native geographic locations

Skills in• Performing a variety of responsible diabetic care procedures requiring professional knowledge and consideration of specific patient conditions and treatments• Employing tact and sensitivity in stressful situations such as dealing with illnesses, dying, and death• Excellent verbal and written communication skills• Has working knowledge of diabetes technology• Highly organized and strong attention to detail • Strong problem solving and critical thinking skills • Must be able to work with a diverse patient population and have exceptional customer service skills

Ability to• Appreciate cultural differences and their effect on health care delivery• Work independently completing tasks• Lead group programs• Engage patients in self-management activities• Prioritize and use good judgment• Coordinate a variety of issues while being frequently interrupted

Computer Skills: • Basic computer skills including the use of Microsoft Office, Teams, and SharePoint• Able to utilize Cerner or other electronic medical record system used by SEARHC

Travel Required: • May require travel to island communities to provide care to patients and training for staff.• Travel is via jet, ferry, and small aircraft.