Opioid Treatment Program Office Manager - Juneau

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Directs staff in the planning, development, and implementation of day-to-day clinic operations.

• Implements administrative policies and procedures to ensure appropriate communication with staff at all levels.

• Maintains staff schedules so that clinic positions are consistently covered during operating hours.

• Is consistently and easily available to staff to answer questions and to facilitate solutions.

• Promotes and consistently shares information with staff.

• Provides back-up for registration and scheduling as needed.

• Identifies areas of needed staff development, facilitates training, and coordinates participation in appropriate training opportunities.

• Addresses patient and other customer concerns; incorporates customer feedback into the development of clinic protocols, procedures, and planning.

• Implements and monitors objectives consistent with the SEARHC Strategic Plan, Mission, Vision, Values, as well as key performance and quality indicators.

• Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.

• In collaboration with behavioral health leadership, optimizes personnel and financial resources and ensures efficient delivery of health care services within allotted budget.

• Maintains fundamental knowledge of clinic electronic health record and practice management system.

• Maintains fundamental knowledge of data and regulatory requirements and oversees the data entry and reporting process. 

• Participates in department meetings.

• Collaborates with other SEARHC departments to ensure effective clinic operations, patient flow, and regulatory compliance.

• Maintains a positive working relationship with community partners and stakeholders.

Other Functions

• Other duties as assigned.

Supervisory Responsibilities

• Supervisory responsibilities are included with this position.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or GED equivalent.

• Associate’s degree in health-related or business field.

• Relevant work experience of 2 years in a health field may be substituted for degree.

• Bachelor’s degree preferred.

• Healthcare leadership training/certification preferred.

Experience Required

• At least 2 years of customer service experience

• Minimum of 4 years of healthcare-related experience with progressive supervisory and management.

• Substance Use Disorder and Opioid Use Disorder experience preferred.

Knowledge of

• Clinic practice management including staffing and clinic organization, scheduling, and patient flow.

• Revenue cycle, facilities management, and other infrastructure areas impacting the clinic.

• Understanding of TJC, CARF, CMS, HIPAA, and/or other governing body regulations.

• Liability and risk management principles.

• Health care systems.

• Substance Use Disorder and/or Opioid Use Disorder.

Skills in

• Excellent Customer service and ability to educate and mentor staff.

• Organization, administration, and supervision of staff and programs.

• Good oral and written communication.

• Healthy interpersonal communication and relationship-building.

• Cultural awareness and sensitivity.

Ability to

• Manage and delegate multiple tasks simultaneously.

• Mediate and resolve conflict.

• Provide leadership and foster collaboration.

• Interview, recruit, orient, manage, and retain qualified staff.

• Interact with patience, compassion, and respect with individuals early in SUD/OUD recovery.

Computer Skills

• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

• Capable of learning how to navigate electronic health record and other health systems for ordering supplies, managing timecards, event reporting, scheduling, etc. 

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!