Job Posting for Front Desk Staff at Southeast health

Description

Healthpoint-Jackson | Jackson, MO | PART-TIME NO BENEFITS

Job Summary

This position is responsible for providing superior customer service to all current and prospective members and customers of HealthPoint Fitness. Included in these services is the sale of memberships and services to new members, in addition to all activities that support current members, the café area, the front desk, the meeting rooms and the pro shop area. This position is responsible for tours and properly signing up new members for the fitness facility. This position also has the benefit of direct contact with every member at every visit, and is in the best place to obtain customer feedback and pass this information along to management in an effort to improve retention, and thus HealthPoint's financial outcome.

Essential Functions

Ensure that each customer receives outstanding service by providing a friendly, welcoming environment, building relationships and encouraging our members, communicating effectively and demonstrating concern, professionalism and integrity in all customer dealings
Provides an excellent sales experience for our prospective members in the form of tours, verbalizing benefits of HealthPoint Fitness, both Cape and Jackson, in an effort to sell memberships and services. Also responsible for accurately completing all necessary paperwork and forms required to start, freeze and cancel memberships. This includes financial information, annual contracts, health and medical information and liability releases. This may take the form of hard documentation or the input of this information into our software system
Creates and efficiently serves café drinks to our customers. This includes all hot beverages (such as lattes and espresso drinks), coffee and shake products. Also makes sandwiches and restocks all cold beverages and all café packaged items
Responsible for knowing the benefits of our products in the Pro Shop area, selling items, restocking shelves and keeping the area looking clean and inviting. Assist in marketing, merchandising and replenishing items in the Pro Shop area
Responsible for point of sale transactions and effectively using the CSI software. Also for checking in members, picture taking, scheduling conference rooms and massages, locker sales and guest registrations
Provides input and feedback obtained by customers in an effort to improve the services that are provided by HealthPoint Fitness Cape and Jackson
Responsible for the accurate reconciliation of cash drawers by counting down the cash to a pre-determined amount and reconciling to the POS sales by shift or day, and general accuracy with transactions
Provide for a secure environment by checking member ID’s and dealing with those situations where the public tries to gain unauthorized access, offering locks to our members, and checking drivers licenses of guest members. Allowing access only to members.
Maintain an awareness of all promotions, services and programs at HealthPoint Fitness in an effort to effectively communicate these to our members
Keep the front desk, café service and customer areas clean and inviting. Assist with the merchandising and marketing of the café area and items
Professionally and courteously answers phone inquires
Perform all services for HealthPoint Café including setup, cleaning and maintenance and keeping accurate logs in conjunction with the requirements of the Cape County Health Department
Understands and adheres to Cape County Health Department and ServSafe requirements
Proactively establish and maintain effective working team relationships with all departments of HealthPoint
Attend and participate in regularly scheduled department meetings in an effort to improve the products and services provided by HealthPoint Fitness
Performs job duties in such a way to meet the needs of different populations and ages

Qualifications

High School Diploma or Equivalent required
Minimum of 3 years Food services and/or sales preferred
Heartsaver First Aid CPR AED Upon Hire required

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Salary.com Estimation for Front Desk Staff in Jackson, MO

$27,362 - $36,142

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Front Desk Staff

Job Posting for Front Desk Staff at Southeast health

Description

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