Patient Account Representative

Position Title: Patient Account Representative: Patient Intake and Discharge

Department: Business Office, Surgery Center

Reports To: Business Office Manager

Supervises: n/a

FLSA: Non-exempt

Principal Responsibilities

Major functions:

• Retrieve patient demographic sheet and orders
• Schedule patients as needed
• Input patient demographic information and print chart for appropriate anesthesia procedure type
• Contact patient prior to surgery informing them of any co-pays or deductibles due at the time of surgery. Document on the demographic sheet response from patient, letter sent or message left.
• Greet patients, family members, visitors entering facility in a friendly and courteous manner; provide assistance as indicated. Act as the first impression ambassador for SSC. Facilitate all communication necessary for patients, visitors to complete their visits at SSC. Have sales reps/visitors to the facility sign in and give them a visitor badge
• Check in all surgical and pre-operative patients taking time to answer all questions efficiently and thoroughly. Enter patient times in the computer and highlight the schedule when the patient checks in
• Complete patient check in paperwork thoroughly, make data corrections as necessary, collect copays and/or deductibles. Discuss and complete payment plan arrangements. Distribute patient check in paperwork as appropriate. Communicate patient’s arrival to appropriate work units
• Cashier all money taken over the front counter. Complete and balance deposit and front desk batch. Close and balance credit card machine. Turn in completed balance sheet to the office manager at days end
• Keep petty cash to make change for the patients, visitors and pay for small items purchased at the request of the Business Office Manager. Maintain records and receipts of expenditures and balances accurately and efficiently.
• Research demographic problems on returned statements, letters, etc and make data corrections in the database or relay reasons for inability for data corrections to Business Office Manager
• Answer phone as primary operator
• Act as team player: collaborate, communicate clearly and cooperate with SSC employees with focus on mission and goals of SSC.
• All activities and duties support SSC’s mission and goals.
• Review and verify patient insurance coverage
• Performs administrative tasks for Business Office Manager as requested
• Verify all charts are put together and accounted for the day before surgery
• Answers patient account questions required. Assists as back-up with insurance verification tasks as required
• Assists with routine and non-routine AR tasks and duties as periodically assigned
• Distributes incoming packages/letters; silences alarms and notifies appropriate personnel of alarm activity. Notifies staff of visitors and acts as liaison of visitors in the lobby until staff member greets visitors
• Prepared to work at 6am and open facility, if needed
• Assist patients with billing issues
• Oversee stocking of front office and maintain clean, organized work environment
• Be available and ready to pitch in with coworkers
• Understands and performs accurately responsibilities and duties assigned during Fire, Disaster and Bomb drills/actual events
• This position has authorization to access the following patient information within the software programs. The following information acquired is protected health information and is only for the use within the organization, SEUC, SSC and SERG.
• Patient Name, Demographics, Scheduling information
• Billing, Financial and Insurance information
• Procedure/Diagnosis information
• Medical Notes (e.g. physician notes, nurses notes)

Education & Experience

• High school education.
• Excellent customer service skills.
• Good communication skills.
• Computer literacy.
• Good organizational skills and keen attention to detail.
• Able to follow directions quickly and efficiently with varying workloads and interruptions.
• Must be able to work well under pressure and deal with coworkers in a courteous and cooperative manner.
• Requires excellent communication skills and in-depth knowledge of customer service principles and a high consistency in the demonstration of such knowledge in all communications and behavior.
• Be a strong team player.

Physical and Mental Requirements

• Exert up to 50lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
• Ascending or descending using feet and legs and/or hands and arms. Body agility emphasized.
• Maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces; or maintaining body equilibrium when performing feats of agility.
• Bending body downward and forward. The factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Bending legs at knees to come to rest on knee or knees.
• Bending body downward and for-ward by bending les and spine.
• Moving about on hands and knees or hands and feet.
• Extending hand(s) and arm(s) in any direction.
• Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.
• Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in handing.
• Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips.
• Expressing or exchanging ideas by means of the spoken word. Talking is important for those activities in which workers must impart oral information to clients or the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds. Used for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sounds, such as when making fine adjustments on running engines.
• Distinguishing, with a degree of accuracy, difference or similarities in intensity or quality of flavors and/or odors, or recognizing particular flavors and/or odors, using tongue and/or nose.
• Clarity of vision at 20 inches or less. Use this factor when special and minute accuracy is demanded.
• Clarity of vision at 20 feet or more. Use this factor when visual efficiency in terms of far acuity is required in day and night/dark conditions.
• Adjustment of lens of eye to bring an object into sharp focus. Use this factor when requiring near point work at varying distances.
• Ability to identify and distinguish colors.
• Observing an area that can be seen up and down or right to left while eyes are fixed on a given point. Use this factor when job performance re-quires seeing a large area while keeping the eyes fixed.

Environmental Factors

The individual in this position will encounter a work environment as described below. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• General office environment
• Lighting is adequate
• Temperature is regulated and moderate
• Low likelihood of unavoidable hazardous conditions
• Moderate noise
• Moderate dust
• Standard technology and office equipment accessible
• Automobile travel
• General medical and surgical environment.
• The employee may be exposed to communicable diseases.
• The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled patients and/or family members.
• Standard medical equipment, including x-ray accessible

I verify that I have read and understand the responsibilities of the above job description. I also understand that this job description is a working, flexible description subject to revision and change due to the needs of the organization.

__________________________________________ ________________________

Employee Date

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tallahassee, FL 32308: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work anytime between the hours of 6:00 am and 5:00 pm?

Experience:

• Medical Office: 1 year (Preferred)

Work Location: In person