IT Service Mgmt Analyst

IT Service Mgmt Analyst - Unix/Linux Support

JOB SUMMARY:

This position is responsible for organizing and managing the day to day work for the Unix/Linux OS team, including, but not limited to monitoring work queues and assigning incidents and work requests; approving change requests; assigning resources to projects; managing OS patching process, schedule, communication to customers, and updating team SharePoing Site; primary (day time) business hours contact for the team; life cycle management/support renewals for Oracle and Dell Servers; managing and providing evidence for internal and external audits; Unix/Linux home directory creation and Security Webware (AD) group creation; disabling Unix access where appropriate; and other activities to support the Unix/Linux analysts and ensure the team meets team and organization goals.

JOB REQUIREMENTS:

• Working knowledge of Linux Operating System

• Knowledge of security policies and how cyber security impacts industry

• General knowledge of information technologies and the ability to communicate with technical analysts and customers

• Experience and knowledge utilizing IT incident and change management tools such as Remedy.

• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

• Must be highly organized to succeed in this position

• Must have the ability to pay extreme attention to detail

• High level of demonstrated self-initiative and self-learner

• Ability to communicate and work with all levels of management, vendors, and other internal and external groups.

• Ability to negotiate with and influence others – internally, as well as vendors

• Ability to build relationships and work in a team atmosphere, as well as work independently, prioritizing major tasks by overall impact to the company

• Ability to analyze information from multiple sources to determine best course of action

• Ability to provide and accept feedback

• Understanding of rules and regulations that govern the use of technology, such as Sarbanes-Oxley and internal policies

• Professional oral and written communication skills

• Ability to understand how activities impact functional budget

• Demonstrate Our Values: Safety First, Unquestionable trust, Superior Performance, and Total Commitment

MAJOR JOB RESPONSIBILITIES:

• Ensure engineering, installation and maintenance of Unix/Linux server hardware, operating systems, and system software follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.

• Ensure all Unix/Linux incidents and work requests are assigned, worked, and resolved within established SLAs.

• Ensure all Unix/Linux change requests meet documented criteria.

• Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT.

• Provide life-cycle management for servers and system software.

• Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.

• Work IS Work Request Incidents for server retirements by creating the APART request, assigning or completing the retirement, closing the Remedy Incident.

• Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members to answer questions.

• Participate in departmental initiatives.

• Communicate progress, problems, and best practices to management, team leads, and team members.

• Process Unix/Linux User Group Requests

• Create local home directories on Linux servers for specific application users

• Work space issue incidents, by checking to see if it’s cleared and if not diagnosing to resolve or assign to team member.

EDUCATION/EXPERIENCE

• Bachelor’s Degree in computer science or MIS preferred; ten (10 ) years of relevant and broad technical experience/background is an acceptable substitute.

• Prior experience as a designated liaison or team leader for a technical operational team is preferred.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 5476

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services