IT Support Analyst

IT Support Analyst

Description

JOB SUMMARY:

The IT Support Analyst role is responsible for collecting, organizing, maintaining, and analyzing data to gain insights that enable better decision-making and operational effectiveness of the Network Services organization. Network Services provides planning, design, procurement, implementation, support, maintenance, and project/program management of Southern Company’s data, wireless, voice, and firewall networks.

The IT Support Analyst will work collaboratively with the leadership team, architects, engineers, and others across the Technology Organization (TO) to automate and support the organization’s day-to-day business operations and long-term strategies.

Job Responsibilities:

Develop and provide analytical and reporting support, including metrics, performance indicators, dashboards, data interpretation, and monthly/annual scorecard for Network Services.

Organize and analyze operational data to identify trends, inefficiencies, and assist with continuous process improvements.

Lead asset management initiatives to clean up and put more visibility on physical assets (operational & warehouse) and associated licensing & support contracts. Model contract renewals and associated budget.

Assist with lifecycle planning and reporting of End of Sale/Life/Support (EoX) devices to facilitate selection of annual lifecycle projects.

Become Sitetracker Subject Matter Expert and lead cross-functional teams to automate and streamline business processes.

Assist Lifecycle Program Manager with reporting to track program progress, budgets, year-end projections, successes, and pain points.

Assist with network monitoring reporting, auditing, quality control, and documentation standards and best practices.

Provide organization and administration of SharePoint and Teams sites.

Develop stats and reporting for our Code & Configuration Program.

Assist with training program development and reporting.

JOB REQUIREMENTS : (Education, Experience, Knowledge, Skills)

Education & Experience:

Bachelor's degree in computer science, data science, information systems, engineering, or related degree.

Experience with reporting and analytics development, implementation, and automation, along with data analysis and interpretation.

Intermediate to advanced knowledge of Outlook, Word, Excel, PowerPoint, SharePoint, etc.

Experience with Power BI, Sitetracker, Salesforce, and/or other dashboard or visualization tools.

Strong analytical, problem-solving, and communication skills.

Self-starter with the ability to effectively organize tasks, manage multiple priorities and responsibilities, meet schedules, and deliver on commitments.

Experience in a network, telecom, and/or information systems role is a bonus but not required.

General/Leadership Competencies:

Effectively lead meetings and develop & deliver PowerPoint presentations.

Ability to embrace, influence, and lead change.

Ability to negotiate with and influence others (internally and externally).

Ability to build relationships and work as a team although geographically dispersed.

Ability to provide and accept feedback.

Ability to analyze data for effective decision-making.

Effective oral and written communications skills and the ability to convey complex technical issues or processes in business terms.

Embody Southern Company’s values: Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

Work Location & Hours:

This position will be performed within a hybrid environment and work may be performed remotely. Reporting to an office location each day is not expected or required.

The successful candidate can reside anywhere in the US with preference for Alabama, Georgia, Mississippi, or Illinois. Relocation assistance is not offered with this position.

This position is an exempt/salaried position. Typical workdays and hours are Monday – Friday, 8AM – 5PM with flexibility.

The successful candidate will be required to attend occasional meetings, training, or other on-site events and must be willing to travel and attend in person when necessary or requested.

#LI

Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama123.

SouthernLINC Wireless is the wireless communication service from Southern Company which combines multiple communication services into one handset or installed device, including Instant LINC two-way radio, phone service, numeric and text messaging, and wireless data and Internet access. SouthernLINC Wireless operates in the Southeast and targets businesses, government and Southern Company subsidiaries.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).

Mississippi Power a subsidiary of Southern Company, serves southeast Mississippi. We have a history of customer and community service, economic development leadership, environmental stewardship and employee involvement.

Southern Nuclear's top priority is the safety and health of the public, our employees and the environment. We are committed to the safe operation of our nuclear generating facilities with equipment and systems that meet strict Nuclear Regulatory Commission safety and design regulations. Each Southern Nuclear employee is committed to instilling Institute for Nuclear Power Operations' "Principles for a Strong Nuclear Safety Culture" in every aspect of their responsibilities.

Southern Power , a subsidiary of Southern Company, is a leading U.S. wholesale energy provider meeting the electricity needs of municipalities, electric cooperatives, investor-owned utilities and other energy customers. Southern Power and its subsidiaries own 47 facilities operating or under construction in 11 states with more than 12,800 MW of generating capacity in Alabama, California, Florida, Georgia, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma and Texas.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham, Mississippi-Coastal Area-Gulfport

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

The Energy Center - 3535 Colonnade Parkway (3535Birmingham)

3535 Colonnade Parkway

Birmingham, 35243

MPC Corporate Headquarters - 2992 West Beach Blvd (2992GULFPORT)

2992 West Beach Blvd

Gulfport, 39501

Req ID: SCS2011699