Telecom Analyst

Southern Glazers Wine & Spirits
Miramar, FL Full Time
POSTED ON 1/31/2020 CLOSED ON 3/19/2020

What are the responsibilities and job description for the Telecom Analyst position at Southern Glazers Wine & Spirits?

Description

The Telecom Analyst serves as a liaison between Telecom Vendors and the Enterprise Technology Partners (ETP) organization to provide technical support to resolve wired/wireless carrier activations, configurations, and billing reconciliation. Provides expertise on corporate mobility and wired line technologies. Helps to determine opportunities to automate and standardize business processes and functions. Translates high level business requirements into functional/technical specifications for SGWS's IT organization and manages changes to such specifications. Negotiates agreements and commitments by facilitating communication between the Vendors and IT from initial requirements to final implementation. Possesses and understanding of technological trends and the business and technical infrastructure landscape and uses this knowledge to bring solutions to improve business results to ETP leadership.

The responsibilities for this role are:

●Determine opportunities to redesign business processes to achieve better business results
●Determine opportunities to automate business processes and functions
●Serve as liaison between Telecom Carriers and IT on projects and enhancements
●Conduct requirements gathering and translate high level business requirements into functional specifications
●Create and maintain business process, requirements, and functional specification documentation
●Communicate systems and procedural changes to end users through excellent written and oral communication
●Manage and work with vendors to ensure delivery, reliability, quality, accuracy in billing, and compliance with SWS company standards and guidelines
●Manage hardware and service issues and facilitate carrier support calls as necessary
●Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
●Understand, communicate and reinforce standard business process concepts and methodology within the IT organization
●Establish and maintain relationships with key Business Unit personnel

Qualifications

●5 or more years of work experience, including relevant business and IT experience

EDUCATION

●Bachelor's or Technical Degree Required (computer science, information systems, business administration or other industry related curriculum)
●Master's Degree Preferred (MBA, MIS or equivalent curriculum)
●Note: Sufficient and relevant work experience may be considered in lieu of the educational requirements

REQUIRED SKILLS

●Requires excellent written and verbal communication, customer service, and organizational skills
●Understanding of IT processes and ability to translate and communicate technical concepts into business language
●Excellent written and verbal communication skills
●Strong team player with willingness to collaborate
●Strong analytical and problem solving/decision making skills
●Strong capability to execute tasks required in projects and enhancements
●Solid knowledge of corporate mobility technologies
●Expertise in setting and managing customer expectations
●Good time management skills (i.e. setting priorities)
●Ability to work within a team environment as well as independently
●Expert understanding of SGWS's application landscape and software development cycle
●Ability to deliver quality results on time, with high attention to detail
●Ability to build consensus and buy-in with key stakeholders
●Ability to think at varying levels, from high-level concepts to low-level details
●Capability to understand SGWS's application portfolio as well as how the different systems contribute to daily business operations

TRAVEL

●None

Job

:

Information Technology

Primary Location

:

United States-Florida-Miramar

Shift

:

Day Shift

Telecom Analyst
AppleOne Employment Services -
Springs, FL
Telecom Analyst
PeopleSuite -
Charlotte, NC
Telecom Analyst
Upstate University Hospital -
Syracuse, NY

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Telecom Analyst.

Click the checkbox next to the jobs that you are interested in.

  • Auditing Skill

    • Income Estimation: $32,872 - $43,240
    • Income Estimation: $48,130 - $65,219
  • Budget Administration Skill

    • Income Estimation: $33,598 - $61,119
    • Income Estimation: $42,949 - $58,742
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Southern Glazers Wine & Spirits

Southern Glazers Wine & Spirits
Hired Organization Address Miami, FL Full Time
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glaze...
Southern Glazers Wine & Spirits
Hired Organization Address Indianapolis, IN Full Time
What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their ...
Southern Glazers Wine & Spirits
Hired Organization Address Richmond, VA Full Time
What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their ...
Southern Glazers Wine & Spirits
Hired Organization Address Austin, TX Full Time
What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their ...

Not the job you're looking for? Here are some other Telecom Analyst jobs in the Miramar, FL area that may be a better fit.

Financial Analyst T-Mobile by Arch Telecom

Arch Telecom- T-Mobile Preferred Dealer, Irvine, CA

Telecom Analyst

Beacon Hill, Columbus, OH

AI Assistant is available now!

Feel free to start your new journey!