Senior Systems Engineer

Southern New Hampshire University (SNHU) is seeking a Senior Systems Engineer with a focus on large-scale Microsoft Messaging environments (Exchange & O365). The successful candidate will have experience with O365\Exchange, Active Directory, Mail routing, mail security (anti-SPAM, anti-virus) and PowerShell scripting. The Messaging Systems Engineer II solves business problems using technology models by analyzing, recommending, implementing and supporting solutions.

Primary Duties and Responsibilities:

• Installing, configuring, deploying and troubleshooting server/desktop/workstation hardware and software in both the on premise and cloud environments
• Rack and install servers and server supported hardware on premise (i.e. SAN, Tape Drives, etc.)
• Working knowledge of Microsoft Server Operating Systems, including legacy Server 2008 thru current versions as late as 2022
• Working knowledge of various on premise and cloud Server Applications, including O365, Exchange Server, SQL, IaaS, SaaS, PaaS
• Working knowledge of on premise and cloud Active Directory and associated services, including but not limited to AD Connect, DNS and DHCP.
• Install, setup, and maintain/monitor Virtualization software, VMware VSphere/ESX, VCenter and Microsoft Hyper-V.
• Install, setup, and maintain/monitor Microsoft Terminal Server(s) to support secure remote access to University systems, Server 2008 thru 2022
• Install, setup, and maintain various Azure based and on Premise server functions, including but not limited to; file servers, SQL DB servers, web servers, applications servers, etc.
• Manage Backup software including on premise and cloud environment to include Azure native, Dell Compellent and Net Backup environment
• Monitoring server equipment, traffic, server performance using monitoring software both on premise and Cloud native
• Manage, implement and maintain servers and SAN environments in hybrid environments
• Monitor server equipment, traffic, and server performance in hybrid environments
• Working knowledge of internal and external Certificates
• In-depth knowledge of Automation coding ( i.e. PowerShell, JSON)
• Working knowledge of PowerBI or other reporting tools for use in hybrid environments

Additional Skills:

• Support ServiceNow queues and case management escalations as needed
• Support of Change and Problem Management processes
• Develop and maintain documentation of environments
• Research new software and hardware solutions
• Define benefits of technology offerings
• Develop collaborative relationships with peers and management levels
• Maintain professional and technical knowledge
• Manage vendor relations
• Perform other duties as assigned.

Minimum Qualifications:

• 6 years of relevant work experience
• Bachelor’s Degree in a related field
• Equivalent of experience in lieu of degree acceptable: x Yes      No
• Must be a highly organized, detail-oriented self-starter
• Must be available to work evenings and weekends as necessary
• Must possess strong written and interpersonal communication
• Must possess skills and the ability to work with diverse groups and individuals
• Must have the ability to self-prioritize and balance multiple tasks and assignments concurrently, consistently meeting deadlines and due dates
• Solid working knowledge of Microsoft products, especially server operating systems