What are the responsibilities and job description for the Customer Service Representative position at Southern Quality Propane Inc?
Job Title: Customer Service Representative
Responsibilities include, but are not limited to:
- Respond to customer inquiries and provide accurate information about products or services
- Handle and resolve customer complaints in a professional and timely manner
- Maintain customer accounts by updating information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction
- Follow communication procedures, guidelines, and policies
- Provide feedback on customer concerns and trends to improve overall service
Requirements:
- High school diploma or equivalent
- Proven customer support experience or experience in a similar role
- Strong phone handling skills and active listening skills
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using computer systems and software applications
- Ability to work well in a team environment
-Ability to learn industry based software
We offer competitive compensation, including benefits such as:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Valdosta, GA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $12 - $18