Administrator, Systems

Overview

The Systems Administrator provides both general and specialized support for a wide range of activities within the IT Infrastructure Department. This entry-level position works in a team responsible for the overall design, maintenance, and reliability of datacenter and client technologies including servers, storage, load balancing, cloud services, and user account management. This role will primarily focus on providing level 2 support for issues triaged through the IT Help Desk and other IT teams. The Systems Administrator will work independently as well as collaboratively with other teams to resolve problems and develop proactive solutions. This role will assist with management of software deployments, client, and server management, as well as applying critical security updates to impacted systems on a regular basis.

Responsibilities

Primary responsibilities include (but not limited to):

• Serves as tier 2 support for all manner of technology issues that require careful, detailed analysis and problem management
• Follows and contributes to documented processes for incident, problem, and change management to maintain and increase high service level standards and efficiency
• Develops and tests software deployment configurations for new and upgraded installations to Windows clients
• Performs account management and security administration as needed
• Helps maintain Microsoft Autopilot device configurations
• Identifies trending IT support issues and provides root cause analysis to improve reliability and customer experience
• Carries a company-provided cell phone and serves as part of an on-call rotation for after-hours support
• Demonstrates appreciation for customer needs and prioritizes issues appropriately with assistance from others
• Fully documents work and interacts with customers using designated IT Service Management tools
• Assists with installation and maintenance of infrastructure server hardware and software as needed
• Creates customer-facing solutions articles to drive knowledge-centered support program
• Assists with responding to system outages at the direction of senior staff
• Assists with scheduled after-hours maintenance as needed on a monthly basis
• Tests updates to existing technology and suggests new technologies
• Serves on IT innovation and project teams as needed
• Develops and nurtures positive customer-service relationships with internal teams
• Demonstrates increasing levels of competency under the assistance of senior team members and direction of leadership
• Other duties as assigned

Qualifications

Minimum

• Associate degree in a relevant field or equivalent experience                
• Entry-level experience
• Strong problem-solving skills
• Detail oriented
• Strong written and verbal communication skills
• Ability to understand and adapt to change quickly
• Ability to work well with others throughout the organization
• Researches, plans, organizes, and documents
• Ability to read and understand directions, policies, procedures, and requirements and adhere to them
• Willing to take initiative and engage in continuous learning
• Valid driver’s license

Preferred

• Bachelor’s degree in Information Technology, Computer Information Systems, or related degree
• Knowledge of Microsoft Windows administration and support
• Experience in a business role requiring strong customer service
• Working knowledge of Active Directory, PowerShell, and Group Policy
• Ability to creatively problem-solve

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