What are the responsibilities and job description for the MRO Product Specialist position at SouthernCarlson, Inc.?
Full Time - Carrollton, TX
Are you sales support and customer service experience in construction and/or manufacturing tools and supplies? Are you passionate about solving problems for the customer and business? Are you looking to be part of a nationwide company that feels like a family?
WHO WE ARE
We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service.
OUR PROMISE MEANS MORE™
Are you ready to unlock your potential with us? APPLY NOW
WE ARE AN EQUAL OPPORTUNITY EMPLOYER SouthernCarlson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Are you sales support and customer service experience in construction and/or manufacturing tools and supplies? Are you passionate about solving problems for the customer and business? Are you looking to be part of a nationwide company that feels like a family?
WHO WE ARE
We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service.
OUR PROMISE MEANS MORE™
- Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together.
- Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues.
- Teamwork – We support and encourage each other while working together to ensure each customer has a top-notch experience
- Family Environment – We are a nationwide company with small business locations that provides a family-like environment.
- Maintain advanced level of product knowledge while providing pricing and analytical support to sales team.
- Maintain advanced level of Varnet and other company reporting tools
- Maintain accurate Division/Department customer integrity within Varnet.
- Provide timely and accurate communications with Customers, National Account Managers, Regional and Fields Sales Representatives, Branch Managers, Store Managers, etc. as specific Division/Department.
- Develop and maintain relationships to ensure cohesive accomplishment of the team’s goals
- Complete customer quotations and product information requests in a timely and accurate manner
- Respond to Sales Team regarding customer driven requests in a rapid and accurate fashion
- Perform other support responsibilities as requested or required.
- Exceptional customer service skills
- Strong organizational skills and attention to detail.
- Ability to multi-task and prioritize accordingly.
- Skilled in communicating effectively verbally and in writing.
- Ability to establish and maintain effective working relationships.
- Knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
- Competitive base salary and bonus
- Our collaborative family culture
- Opportunities for career growth
- Competitive benefits package, including: Health, Dental and Vision
- Opportunity to enroll in 401k program
- Paid time off
Are you ready to unlock your potential with us? APPLY NOW
WE ARE AN EQUAL OPPORTUNITY EMPLOYER SouthernCarlson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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