What are the responsibilities and job description for the Clinical Coordinator position at Southlake Orthopaedics?
The Clinical Coordinator schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. The Clinical Coordinator receives requests to schedule procedures from physician and schedules the procedure according to established guidelines and maintains open communication with both clinic and surgery staff regarding schedule changes for patients in outpatient clinic setting by performing the following duties.
Responsibilities:
- Schedule procedures using Greenway system and manual paper system.
- Schedule surgery dates with patients.
- Make "quick notes" with procedure codes and ICD-10 codes and task to the pre-cert department.
- Follow up to ensure that pre-cert and benefits have been checked and the money has been collected.
- Place orders into hospital server for surgery along with any notes/special instructions needed for scheduling in the electronic medical record.
- Obtain medical clearance for surgery, if needed.
- Interface with appropriate vendor staff/representatives to ensure all necessary equipment will be on site for office and hospital-based procedures.
- Ensure proper diagnoses, CPT, ICD-10, and billing codes are documented for each visit and medical procedures performed.
- Provide accurate, detailed information to patients regarding test preparations, time of patients' schedule arrival, and any other directional information needed; take appropriate action in responding to questions from patients.
- Ensure proper follow-up appointments are scheduled at the time the procedure is scheduled.
- Answer the telephone in a professional and courteous manner.
- Follow proper procedures for when scheduling all procedures or referrals, whether surgical, MRI or PT/OT.
- Obtain all benefits and pre-certs for specialty injections prior to the patient's appointment.
- Coordinate DME prescriptions and applications for patients, including obtaining authorization and payment or refer to DME Coordinator.
- Coordinate with clinic Physician Assistant to ensure proper patient care.
- Check charges daily.
- Confirm that clinic notes are faxed.
- Keep clinic flowing in an organized manner
Qualifications & Skills:
- Minimum of High School diploma or equivalent.
- Two years of leadership experience preferred.
- One-year related experience and/or training, or equivalent combination of education and experience.
- Ability to work independently
- Excellent organizational skills
- Ability to multi task
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
As a member of the Southlake team you can expect:
- Generous Paid Time Off based on years of service
- Health & Welfare benefits starting the first of the month following your date of hire:
- BCBS Medical
- Dental
- Vision
- Company paid Life Insurance
- Voluntary Life, Accident, Cancer, and Critical Illness coverage
- Employee Assistance Program
- 401(k) plan after one year of employment
- Referral Bonus program
- Monday - Friday schedule for most roles
Please note: If you are viewing this position on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Southlake Orthopaedics. Our staff looks forward to speaking with you about your background, skills, and compensation requirements.
You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.
