IT/EHR Support Analyst

JOB TITLE: IT/EHR SUPPORT ANALYST

GENERAL DESCRIPTION OF POSITION:

Reports to the Director of Information Technology or designee. Provides skilled hardware, networking, OS and application support to end users in a medical setting (70% with EHR System (support and training) and 30% with IT support (hardware and peripherals)). Performs maintenance, installations, upgrades and other technical duties associated with the supports of IT applications, workstations and servers.

DETAILED DESCRIPTION OF THE POSITION:

1. Responds to end user requests for technical support.
2. Troubleshoots and resolves hardware/software issues related to IT users and services.
3. Performs new systems builds, configurations and maintenance.
4. As part of the IT team, monitors and responds as needed on a 24/7/365 basis.
5. Participates in new system design and deployment projects.
6. Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
1. Two-five years demonstrated progressive technical experience.
2. Experience with Microsoft Server environments.
3. Extensive experience with Microsoft Windows and Microsoft Office applications.
4. Basic networking experience including TCPIP, LAN, WAN, VPN, and DHCP
5. Experience with various backup and anti-virus applications.
6. Demonstrated troubleshooting skills/abilities in IT environments.

MINIMUM QUALIFICATIONS

Bachelor’s degree or equivalent work experience. Strong technical troubleshooting ability.

Team player with excellent communication and interpersonal skills. Detail oriented with strong organizational and multi-tasking skills. Ability to be punctual and work responsibly with or without direct supervision.

Bilingual is a plus.

TYPICAL PHYSICAL DEMANDS

Requires sitting for long periods of time, working under deadlines for hours. Requires some bending, reaching and stretching and occasional lifting of 30-50 pounds. Requires ability to work at a computer screen for long periods of time and requires very good manual dexterity to operate a keyboard.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Application Question(s):

• Are you fully vaccinated against or willing to get fully vaccinated for COVID-19?

Experience:

• Medical Software (i.e. EPIC, etc.): 2 years (Required)
• Help Desk/Customer Service: 2 years (Required)
• Medical Support/Medical Records: 2 years (Required)
• Medical terminology: 2 years (Required)
• troubleshooting medical hardware, software, and network: 2 years (Required)
• facilitating or providing trainings in a medical setting: 2 years (Required)

Work Location: In person