Technical Training Specialist II

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance

• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come into the office when collaborative in person work is needed.

• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

As our Technical Training Specialist II, you will:

You will design learning experiences to meet the immediate and long-term needs of the organization including but not limited to training, on-the-job training programs, and certification programs. The position will collaborate with internal subject matter experts and external vendors to identify skills gaps and develop/deliver technical training courses and support knowledge sharing programs. They will manage special projects as assigned, provide training assistance in areas of expertise to other employees, as needed. and take care of administrative tasks to keep the program effective.

Essential Functions

• Act as the primary liaison between management, SME personnel, and trainers to facilitate progress toward the goal of their technical training program.
• Work with leadership and subject matter experts and use business data to identify and target areas for training and development.
• Facilitate the involvement of technical SMEs and staff in conducting competency assessments, the development and delivery of training and knowledge programs to close performance gaps.
• Perform needs analysis, identify learning skills gaps, and develop and deliver technical training solutions.
• Determine most effective training delivery methodology and performance support tools to minimize gaps and Improve job performance while meeting business needs and yielding the most performance improvement for least time and cost invested.
• Secure all needed support for a technical skills program, including materials, facilities, and subject matter experts.
• Work with vendors to facilitate knowledge transfer from consultants to employees.
• Provide training and competency assessment on new procedures, applications, and tools.
• Develop and maintain technical training program records within the UKG learning management system.
• Track, assess and communicate program and trainee progress to department leadership.
• Maintain reporting of training metrics to establish baselines and on-going analysis of training effectiveness.
• Assure the maintenance and accuracy of the technical support materials and training courses.

Other:

• Manage special projects as assigned.
• Provide training assistance in areas of expertise to other employees, as needed.
• Administrative (e.g., e-mails, documentation, etc.)

To be successful as the Technical Training Specialist II we're looking for:

• Bachelor’s Degree (Two years of relevant job-related experience may be considered in lieu of degree requirement)
• Six (3) years of job-related experience in technical, instructional design, training or performance support experience (in addition to degree requirement above)
• Deep understanding of the systematic approach to training, performance support, and job tasks analysis and assessment
• Flexibility and the ability to function with constantly changing and multiple priorities

Preferred Qualifications:

• Demonstrated understanding of Project Management Principles
• Bachelor’s degree in business-related, or education/training-related field
• Advanced degree in related field

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
• The employee must occasionally lift and move up to 10 pounds.
• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Travel Requirement:

This position requires minimal travel (approximately 0-15%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we value Diversity, Equity and Inclusion. Visit our website to learn more: LINK

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)