Southwest Tech is committed to providing a welcoming environment and a sense of community where all employees can
experience success. We empower and inspire all members of the Southwest Tech community to embrace differences, defend
human dignity, and respect the richness of values and ideas that each person brings to the college.
POSITION IT Support Specialist (Full-Time, Benefitted)
APPLY BY June 3, 2024
HIRE DATE June 24, 2024
DIVISION Information Technology Services
REPORTS TO Executive Director of Information Technology Services
CLASSIFICATION Hourly (Non-Exempt)
POSTING DATE May 13, 2024
SUMMARY
The IT Support Specialist assists the College to effectively utilize technology within the academic,
administrative, or operational areas. The position provides advanced computer and technical assistance to
individual end users, manages applications, and installs and repairs hardware, software, and peripherals.
Responsibilities may include moving, updating, repairing, and installing hardware, software, network, and
peripherals; managing enterprise applications to ensure ongoing functionality; designing classroom technology;
purchasing and deploying new computers; determining hardware and software needs; providing training to end
users; maintaining records on technical issues; entering data; and troubleshooting technical issues in person
and over the phone. This position is 40 hours per week with full-time benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE
• Provides advanced computer and technical assistance to individual end users to enable effective
technology utilization; duties may include but are not limited to addressing daily campus technology
requests, including prioritizing tickets and requests, assessing the issues, implementing resolution; and
troubleshooting technical issues (e.g., network issues) in person and over the phone.
2 IT SUPPORT SPECIALIST
mitigate or reengineer existing processes/procedures or recommend and/or develop new
processes/procedures to prevent future exposure.
TRAINING & EXPERIENCE
• Associate degree in Information Technology or related field and 5 years of related experience; or
KNOWLEDGE AND SKILLS
• Troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related
general public, and others sufficient to exchange or convey information.
PHYSICAL REQUIREMENTS STATEMENT
• Southwest Tech is committed to creating an inclusive and accessible workplace. While certain job roles
may require physical capabilities, we welcome applicants of all abilities and are committed to providing
reasonable accommodations throughout the hiring process and in the workplace.
APPLICATIONS
Internal and External applicants complete and submit the online employment application at www.swtc.edu/jobs
For questions regarding the application process please email Human Resources at humanresources@swtc.edu or call
608.822.2314.
If you need an accommodation, call 608.822.2632 (TDD: 608.822.2072) or email disabilityservices@swtc.edu
WAGE BAND: C42 - Hourly Range: $24.88 - $34.83
BENEFITS/SERVICES
Our comprehensive benefit package includes the following and much more:
(hourly rate charge)
Benefits
SELECTION PROCESS
The Review Committee will screen applicants and contact them for an interview. Meeting the minimum qualifications does
not assure the candidate an interview. Final candidate’s employment offer may be subject to completion of a criminal
background check and pre-employment drug screening.
Southwest Tech does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The Equal
Opportunity/Affirmative Action Officer has been designated to handle inquiries regarding non-discrimination policies. Call 800-362-3322, Ext. 2315 (TDD:
608-822-2072) or write Southwest Tech, 1800 Bronson Blvd., Fennimore, WI 53809.
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