Customer Support Specialist

Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below.  Don’t check all the boxes? Apply anyway!  We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You’ll Do

We are searching for a talented individual to become a key member of our Forms Department. This position will be responsible for providing technical assistance related to our payroll reporting and eFiling software. Using their excellent customer service skills, this individual will answer queries, troubleshoot customer issues, and address user problems quickly and professionally. Sovos will provide all necessary training to the elected candidate. This will be a full-time position, working from 8-5, Monday through Friday.

More specifically you will:

• Provide technical support via telephone, email, and chat
• Troubleshoot issues using remote support software
• Identify symptoms, patterns, and solutions for upcoming technology challenges
• Communicate user challenges and software updates across multiple departments
• Input technical issues into bug tracking software
• Maintain the customer support portal
• Improve existing software programs through evaluating objectives and reviewing proposed changes

What We Need From You: 

• Successful history working in a similar Customer Support role (preferred)
• Great attention to detail
• Excellent problem-solving capabilities
• Effective communication skills
• Proficient computer skills
• Basic knowledge of database structures such as fields, tables, database objects, etc.
• Experience working with payroll forms is preferred but not required
• Due to client contractual obligations– the successful candidate will have to clear a background check and drug test 

During the months of December - March, you may be asked to extend regular hours depending on the team workload. The month of January is an exception; overtime is required.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Flexible Paid Time off
• Paid Family and Medical Leave
• The Future is Flexible Work Model – hybrid/remote options available for most roles
• Tuition Reimbursement
• Competitive 401k match
• Globally recognized training and development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter