Contact Center Agent

Overview

SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Basic Function –The Contact Center Agent handles a high volume of calls and emails with the highest degree of courtesy and professionalism in order to resolve customer issues; which include customer questions, complaints, and inquiries. All of the customer interactions are logged into a log database and the log activity is reviewed on a daily basis. The Contact Center Agent offers alternative solutions when appropriate with the objective of retaining customer's satisfaction. The Contact Center Agent handles business transactions in connection with the activation of new customer accounts on a computer terminal. The Contact Center Agent communicates with customers using web-based tools and demonstrates proficiency in typing and grammar. The CSR will make financial decisions to protect/collect revenues and adjust customer accounts.

What we offer

• Fantastic opportunities for career growth.
• A knowledgeable, high-achieving, experienced team. 
• Learning opportunities through our internal training program, SP University.
• PayActiv - On-demand pay for the money you have already earned.
• A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.  
• 401(k) Match Program.
• Health Insurance, Vision, and Dental.
• Short-Term and Long-Term Disability.
• Life Insurance.

Responsibilities

 What you'll do

• Manage multiple tasks at a time
• Deliver exceptional client service via telephone and email
• Conduct detailed research and address customer inquiries
• Provide quality service by comprehending procedures and product knowledge
• Document data and customer service work on a daily basis
• Prepare activity reports to track performance across our customer base
• Track issues, and ensure timely delivery of solutions from support teams
• Complete other duties as assigned

Qualifications

 What you need

• 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
• High School Diploma or Equivalency; some college preferred
• Advanced multi-tasking, problem solving and organizational skills
• Ability to work in a fast paced work environment
• Positive attitude and productive, professional and courteous manner
• Superior telephone etiquette
• Ability to accomplish tasks in the most timely and efficient manner
• Strong written/verbal communication and interpersonal skills
• Intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Salary Range: $16.50 - $17.00 per hour

SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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