Luggage Supervisor

Overview

Bags, a SP Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $15.00 - $17.00 per hour. This range factors in tips.

A Luggage Supervisor will have daily contact with the clients, employees, and guests staying at the resorts. The position requires outstanding guest service skills, the ability to organize and prioritize tasks, as well as the ability to operate in a fast-paced environment.

You will...

• Responsible for leading and directing the luggage team to provide personalized luggage delivery service to our guests
• Manage and efficiently communicate with our client, employees and management staff to maintain the operation and any changes
• Maintain good employee & guest relations; Handle employee and guest problems in an efficient and effective manner
• Client Relations - Effectively communicate with Disney and project a positive image in responding to inquiries from our client
• Adhere to company policies and procedures and participate in achievement in company objectives
• Assist the operation when needed
• Perform other duties as requested

You have...

• Ability to work rotating shifts Including nights, early mornings, and weekends. 
• Complete all required training including airport compliance
• At least 18 years of age or older
• Eligible to work in the United States
• High school diploma or equivalent
• Lift up to 75lbs
• Pass a criminal background screening
• Pass a drug screening
• Strong customer service skills
• Strong verbal and written communication

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. 

• With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. 
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner.  Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.  

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SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.