Account Manager

About Us

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Learn more at spanalaska.com.

About the Role

The Account Manager’s primary functions are to secure new and profitable business as well as maintaining current customer base through continued strong customer service.

What you’ll do:

• Develop new business by:
  • Following up on leads.
  • Making cold calls.
  • Sending out introductory packets.
  • Face-to-face meetings and/or phone calls with potential customers.
• Maintain current accounts which may include, but not limited to:
  • Regular phone calls and/or face-to-face meetings.
  • Follow-up on issues/concerns.
  • Customized service.
  • Resolving issues/concerns.
• Process appropriate paperwork in an accurate and timely manner.
• Communicate with Rates department for rate requests, bid proposals and updates.
• Claims inspections.
• Communicate with Accounting department on collections issues.
• Assist coworkers and other departments as requested.
• Staying current with Tariff and pricing regulations.
• Special projects as required.
• Consistently follow all safety procedures.
• Other duties as assigned.

You have these skills:

• Active Listening (English).
• Speaking (English).
• Writing Comprehension (English).
• Reading Comprehension (English).
• Critical Thinking.
• Social Perceptiveness.
• Judgment and Decision Making.
• Time Management.

And these qualifications:

• High School diploma (or equivalent) required.
• Two to four years of sales experience required or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position.
• Valid drivers’ license with clean driving record.
• Current auto insurance.

Extra credit if you have:

• Higher education/vocational training in business or transportation.
• Transportation or freight experience.

Physical Requirements:

• Ability to sit at a desk and/or in front of a computer for an extended period of time.
• Ability to operate a motor vehicle.
• Ability to independently move up to 70 pounds.
• Ability to do repetitive motions which may include fingering, grasping, reaching, bending and/or feeling.
• Ability to use proper lifting techniques when needed.

Work Environment:

• Ability to work in a warehouse environment where exposure to the elements and exhaust fumes are likely.

At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

#SAT