Client Services Manager

Overview

Client Services Manager 

SPAR Group Inc. is a global leader in providing consumer solutions through the retailer and vendor direct channels.  Our impact reaches across ten countries around the globe representing top-tier CPG partners and the fortune 100 lists of retailers.  Our solutions include in-store merchandising, new store openings, major store renovations, departmental or category resets, distribution center staffing, and in-home and in-store product assembly. 

Client Services Managers are responsible for providing excellent customer service to their clients ensuring proper job set-up and communication in order to properly execute retail projects. Other duties may be assigned. To achieve this job successfully, an individual must be able to perform the essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required..

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What we offer:

• Competitive pay
• Benefits (Medical, Dental, Vision, Life, etc.)
• 401 K/ Roth
• Generous Paid Time Off
• Training and Career Development
• Tuition reimbursement

Responsibilities:

• Client relationship building through ongoing verbal and written communication.
• Direct contact with clients providing the day to day development and direction of programs
• Conduct ongoing time assessments within off-site model store
• Develop program instructions and training materials using a consultative approach with clients by implementing proven best practices
• Effective use of in-house system tools and enhancements
• Work closely with Field Management team to ensure they have a complete understanding of program objectives
• Follow field level execution and look for opportunities for improvement and support issue resolution
• Provide clients with status updates mid project and callout any opportunities that may require resolution
• Develop post program recaps and ensure all client deliverables are met in a timely fashion
• Ensure all client invoices are accurately developed and submitted to finance
• Coordinate with Distribution on shipments, mailings, and inventories

Additional Responsibilities:

• Report for work Tuesday-Thursday at client headquarters in Chesapeake, VA (schedule subject to change based on client needs)
• Demonstrated ability to manage and deliver superior program and client objectives
• Strong interpersonal and relationship building skills
• Ability to multitask, prioritize and follow through in a fast-paced environment
• Superior computer competency (Word, PowerPoint and Excel)
• Periodic travel as needed
• Excellent client-facing and internal communication skills (written and oral)

Qualifications:

• This position requires a minimum education level of: Associate Degree in related field*. *Equivalent Experience may be substituted if asterisk present.
• This position prefers some client service management experience.
• To perform this job successfully, an individual should have strong working knowledge of computers, including Microsoft office (Excel, Word, PowerPoint), internet, and e-mail..
• This position may or may not have supervisory responsibilities.  Those who manage others are expected to have the ability to lead one or a team of individuals to achieve department goals.
• The work environment characteristics described here represent those an employee encounter while performing the job's essential functions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  This position's work environment is primarily inside office locations that are typically not extreme (hot or cold) environments. 
• The physical demands described here represent those that an employee must regularly meet to perform the essential functions of the job successfully.   Reasonable accommodations may enable qualified individuals with disabilities to perform the essential functions of:  Ability to lift up to 50 lbs., bend and stoop continuously and stand for limited periods.  It also requires the ability to see, hear, walk, stand, speak, sit, learns, read, concentrate, think, communicate, and work.

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies.  We offer end-to-end services to ensure our client's product is available and presented most compellingly.  We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.

Qualifications