Remote Operations Centre (ROC) Operator

Renewable Operations Center (ROC)

The ROC Operator is an entry-level role on the Renewables Operation Center (ROC) team based out of the Spark Power office in the Dallas/Fort Worth area.

The Spark Power ROC team remotely monitors and operates both Solar PV power generation and Battery Energy Storage Systems (BESS) across North America and assists in field operations and maintenance of more than 1200 generation facilities under contract for O&M services. Assets monitored by the ROC range from commercial rooftop or industrial plant installations, up to utility-scale systems connected directly to the distribution or transmission systems.

Due to the strict protocols of energy asset owners and regulatory bodies in North America, a criminal background check will be required before Spark Power will extend any offer of employment.

The ROC Operator will work in a team where schedules will be shifting to maintain a 24/7 operation, and therefore rotations of night shifts will be mandatory.

Spark Power Employee Benefits and Perks:

• Diverse customer base-including: industrial, commercial and institutional
• Competitive hourly wages
• Benefits (health, vision, dental)
• 401K contribution, up to 3% match
• Continuous training and skills improvement including Spark U and external training
• Hands-on and supportive leadership team
• Employee referral bonus program
• All travel, training, workwear & PPE paid for
• Corporate discounts (hotels, travel, insurance, retail..)
  …and much more

Here’s what you’ll do as a ROC Operator:

• 24/7 monitoring of electrical energy production or storage assets

• Respond to all requests from BES balancing authorities or grid owner/operators

• Minimize generation equipment downtime, identify and triage plant under-performance, and identify and troubleshoot telemetry/SCADA interruptions at any asset under contract

• Coordinate with field technical staff to remotely monitor, troubleshoot, and control equipment during corrective or planned maintenance activities.

• Respond to grid owner/operator or balancing authority requests or in emergencies for operational actions within mandated response timelines

• Monitor and respond rapidly to issues affecting power production of assigned power producing assets

• Triage and/or escalate found production issues and initiate dispatch tickets in coordination with field dispatchers, asset managers, asset owners, and other ROC team members and supervisor

• Coordinate planned maintenance outages in coordination with the grid owner/operator or balancing authority, asset manager, field teams, asset owner, and any other stakeholders.

• Support technical field staff during asset maintenance or inspections. Includes equipment status checks, safe remote operations of equipment, and remote troubleshooting of equipment.

Do you have the Spark? Here’s what we’re looking for:

• 2 or more years’ experience as an Operator or in a similar position is preferred

• Solar energy experience is preferred

• College or University education in Electrical Engineering, Renewable Energy or similar is an asset

• Demonstrate proficient computer skills required with ability to learn and use MS Office suite programs (Word, Excel, Outlook, etc.), unique plant SCADA systems, and network/communication systems to identify plant interconnectivity issues.

• Passion for renewable energy with high attention to detail

• Keen awareness of cyber and physical security responsibilities in critical infrastructure environments

• Ability to communicate clearly in English (written and spoken)

• Capability of reading and understanding electrical connection diagrams in substations and solar and battery energy systems

• A keen focus on safety, and an understanding that the operations center is an extension of the field team, and therefore must operate in-line with safety protocols in the field

• High level of curiosity and technical aptitude

• Adaptable and readily accepting of change and constant technological evolution

• Team oriented, outgoing, and confident to present ideas, contribute to discussions, and ready to learn

Who is Spark Power?

Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers’ Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers’ operations up and running today and better equipped for tomorrow.

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.