Salary Resume Critique Job Openings

Technical Support Manager, 1st Shift

Sparks Group
New York, NY Full Time
POSTED ON 4/3/2024

Job Details

Job Summary/Company:

Are you a hands-on technical leader with a passion for managing and mentoring teams in a fast-paced environment? We are seeking a Technical Support Manager to oversee our Operations Technical Support Team, focusing on delivering exceptional service to our customers. This is a 24x7 operation and the desired shift is Tuesday-Saturday 9am-5pm. This position is available in NY, NY, or Winston-Salem, NC.

Responsibilities:
  • Team Management: Oversee the Operations Technical Support Team, ensuring seamless support, task execution, and operational improvements.
  • Documentation and Reporting: Develop and maintain operational documentation, reports, schedules, and checklists.
  • Shift Coverage: Provide coverage for day or night shifts and occasional weekend work.
  • Supervision and Training: Supervise and mentor 5-10 direct reports, focusing on skill development and contingency readiness.

Qualifications/Background Profile:
  • Education and Experience: Bachelor's degree in Computer Science or a related field, or 5-10 years of practical work experience. Minimum 2 years of leadership in a data center environment.
  • Technical Proficiency: Proficiency in Windows, Linux, Unix, IBM Pure Technology, AWS, DevOps, Agile processing, Networking systems, and Scripting (Bash, PowerShell, or Python).
  • Industry Knowledge: Familiarity with Mainframe, Windows Distributed systems, MQ, WebSphere, and experience in Banking or Financial institutions.
  • Skills and Traits: Strong attention to detail, adherence to firm policies, excellent communication, problem-solving skills, and ability to work in a fast-paced environment.


------------------------------------------------------------------

This job is Hybrid Remote.

Pay Range: Salary $115,000.00 to $120,000.00

Download the Sparks Group mobile app from or .

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Salary.com Estimation for Technical Support Manager, 1st Shift in New York, NY
$149,269 to $198,908
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Technical Support Manager, 1st Shift.

Click the checkbox next to the jobs that you are interested in.

  • Customer Support Skill

    • Income Estimation: $130,477 - $210,423
    • Income Estimation: $133,086 - $169,854

  • Inquiry Research/Response Skill

    • Income Estimation: $128,652 - $178,347
    • Income Estimation: $132,385 - $189,053
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Sparks Group

Store Manager Trainee
Sparks Group
Hired Organization Address Birmingham, AL Full Time
This job offer is not available in your country. Job Summary / Company : Sparks Group has partnered with a nationwide gr...
Enrollment Agent
Sparks Group
Hired Organization Address Paul, MN Full Time
This job offer is not available in your country. Job Summary / Company : Sparks Group has partnered with a leader in glo...
Customer Service Representative
Sparks Group
Hired Organization Address Peachtree, GA Full Time
This job offer is not available in your country. Job Summary / Company : Sparks Group has partnered with a leading Aviat...
Customer Care Coordinator
Sparks Group
Hired Organization Address Springs, FL Full Time
This job offer is not available in your country. Job Summary / Company : Sparks Group has partnered with an innovative l...
View More Jobs at Sparks Group

Not the job you're looking for? Here are some other Technical Support Manager, 1st Shift jobs in the New York, NY area that may be a better fit.

Manager, Operations Technical Support

The Clearing House, New York, NY

Manager of Technical Support - East Coast

Axonius, New York, NY

View More Jobs