Dispatcher/Customer Service
Job Posting for Dispatcher/Customer Service at Spartan Mechanical
Job Description: The Dispatchers Role is to communicate with customers and technicians. Dispatch all technicians and managing their work loads, interacting with customers over the phone. Managing the field work of the company using BuildOps software and other internal company software's. Assisting the Office Manager with tasks associated with the office management.
Responsibilities
Within the first 90 days you will be expected to be:
- Communicating properly with techs and customers.
- Answering phone calls with professionalism and collecting all information needed to pass to the tech.
- Arrange and dispatch techs per scheduling.
- Communicating with customers per scheduling.
- Organizing and editing tech notes to the work summary for full understanding for the customer.
- Entering in expenses per vendor with detailed information.
- Creates original invoice taking into account labor hours, expenses including mark-up, tech notes and correct dates.
- Verifying the invoice is being emailed or mailed to the correct address.
- Keeping in contact with customers with pending quotes or jobs.
- Protects the organization’s reputation by keeping pricing, promotion, purchase order information confidential.
- Documenting any additional notes needed to further avoid any confusion or lack of communication in the future.
- Attend the weekly company meeting and be prepared to address items of business relevant to your duties.
- Ensure your clocking in and out with proper time management.
- Be on time and ready to work Monday through Friday 8-4pm.
Qualifications
- Google Drive excellence and knowledge
- QuickBooks experience and knowledge
- Effective Communication Skills
- Documentation knowledge
- Data entry experience
- Listening and verbal communication skills
- High energy level
- Dependability and independence
- Multi-tasking
- Reporting
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Sign up to receive alerts about other jobs that are on the Dispatcher/Customer Service career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Dispatcher/Customer Service.
Click the checkbox next to the jobs that you are interested in.
-
Customer Interaction Skill
-
Income Estimation: $82,891 - $110,946
-
Income Estimation: $84,661 - $136,918
-
-
Customer Support Policies, Standards and Procedures Skill
-
Income Estimation: $82,891 - $110,946
-
Income Estimation: $86,302 - $130,679
-
Not the job you're looking for? Here are some other Dispatcher/Customer Service jobs in the Layton, UT area that may be a better fit.
We don't have any other Dispatcher/Customer Service jobs in the Layton, UT area right now.
Jensen Auto Service, Ogden, UT
Elise Tree Service, Ogden, UT