What are the responsibilities and job description for the Lead, Customer Service position at SpartanNash?
At SpartanNash, we deliver "what our guests want, when they want it – fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That’s why SpartanNash is a cut above the rest.
Location:
2121 South Cleveland Ave. - St. Joseph, Michigan 49085Job Description:
Position Summary:
Responsible to provide and maintain high standards of customer service in the department; may include leading and directing activities within the direction of the Department Manager and operations to ensure that the work shifts of the associates working contribute to the financial best interest of the store. Complete all other duties as assigned in a timely manner.
Career Framework Job Level: R3
Education:
High School Diploma or equivalent (GED)
Experience:
Relevant experience preferred, Proficiency developed through work experience and on the job training
Responsibilities:
• Limited supervision
• Works within a range of processes and procedures
• Informal resources for less relevant experienced team members
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more here.
SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.