Description
Spartronics designs, manufactures, and manages the full lifecycle of robust electronic and electromechanical devices for commercial aerospace, defense, space, instrumentation and control, life sciences and medical device applications. Our proven experience in complex problem solving, uncompromising attention to detail, program management and thorough documentation processes enables our customers to achieve excellence.
Basic Purpose of Position: Support the Program Manager (PM) in customer service and management. Responsible for working with the customer providing integration and collaboration of all departments. Provide guidance and support of products and services that meet and exceed the customer’s needs.
Primary or Major Responsibilities:
- Customer Management:
- Assist the PM in coordinating team activities including but not limited to; new product introduction and ramp up, ensuring timely responses from various team members including corrective actions, cost reductions, process improvements, pricing and quoting, and manufacturing commitments.
- Assist in maintaining the customer action log process.
- Support the PM in developing the customer account reviews (QBR).
- Continually seek new and innovative ways to exceed customer expectations.
- Order Management:
- Coordinate internal communication activities regarding customer delivery expectations.
- Work with the internal customer focus team to develop manufacturing ship plans, ECO cutins, etc.
- Understand the product lead-time portfolio and its implications on the order process.
- Commercial:
- Assist the PM in managing the existing product price change process (price affectivity, inventory revaluation, etc.)
- Assist the PM in justifying and collecting E&O (Excess & Obsolete) material issues, and delinquent A/R (Accounts Receivable).
- Assist the PM in managing all out of scope billing requirements and justifications.
- New Product Introduction (NPI):
- Coordinate the startup activities with the internal team to ensure problems are resolved and product is shipped to the customer’s satisfaction.
- Operations:
- Be a contributing member of the Customer Focus Team.
- Drive customer focused operational improvement (OTD, Quality, etc.)
- Support operations in all customer related activities.
- RMA (Returned Material Authorization):
- Coordinate internal activities to ensure the successful transition and return of RMA to the customer.
- Business Development
- In conjunction with the PM and sales, understand the customer’s new product(s) schedule and its implications with respect to targeted opportunities for Spartronics.
- Support the PMs as required ensuring customer satisfaction and positive relationship development between Spartronics and all customers.
· All other duties as assigned.
Safety: Ensure that all assignments are performed in compliance with all applicable Federal, State, Provincial and Company safety and health regulations, and where applicable, proper personal protective equipment is utilized.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Requirements:
- Two (2 ) years of progressive experience in customer service required; Associates degree preferred.
- Must be proficient in Microsoft Office and have a basic understanding of MRP processes.
- Must be familiar with the basic elements of a manufacturing organization.
- Good organizational and administrative abilities and possess effective written and oral communication skills.
Spartronics LLC is an Equal Opportunity, Affirmative Action Employer – EOE/MF/V/D.