Lead Customer Advocate

As a Lead Customer Advocate, you will receive: 

• Competitive Compensation 
• Mentoring 
• Unlimited Commissions Potential (Yes: Unlimited!) 
• Performance based Cash Bonuses  

• Annual Sales Trip  
• 57% Discounts on AT&T plans up to 5 lines 
• Professional Development & Opportunities for Career Advancement 
• Medical / Dental / Vision 
• Paid Time-Off 

• 401K  
• Health Saving Account (Employer contributions) 
• Life Insurance 
• Long-Term Disability (LTD) Insurance 
• Start-up / Family Culture 

• Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services) 
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!) 

• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs  
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandizing, like completing product inventory, maintaining a world-class retail environment, and assisting with cashier duties 

• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties  

Requirements: 

• High school diploma or equivalent; associate’s or bachelor’s degree preferred 
• Excellent communication, interpersonal, and effective problem-solving skills 
• Strong organizational, time management, and leadership skills 
• Professional, energetic, motivated, and positive attitude 
• Basic math, internet, and technology skills 

• Previous experience in sales, hospitality, restaurant, or service industry preferred 
• Availability of flexible scheduling to include days, evenings, and weekends 
• Good driving record & reliable transportation 
• Excellent references; must pass a background check 
• This position involves sitting, standing, walking, reaching, bending and light to moderate lifting